Troubleshooting Home Charging Issues for MG ZS/MG5 EV Owners – Help-Center (DE)

This article addresses the charging issues some MG ZS and MG5 EV owners face when attempting to charge their vehicles at home. Through investigation, it has been determined that the issue originates with the EV itself.

Overview

Some MG ZS/MG5 EV owners have reported difficulties when trying to charge their vehicles at home. The problem persists even when using the standard 3-pin charger supplied with the car, indicating that the issue lies with the vehicle itself. This problem has been frequently discussed in various MG5 communities and forums.

Interestingly, it has been observed that the presence of WiFi signals near the EV can worsen the problem.

Identifying the Issue

Many MG ZS/MG5 EV owners in the UK have experienced charging difficulties at home. Despite using the standard 3-pin charger provided with their vehicle, the charging process often fails to initiate. This indicates that the problem is with the vehicle and not with third-party chargers, such as the zappi. Consequently, myenergi cannot offer a direct resolution for this issue.

Solutions

To mitigate this problem, consider the following potential solutions:

Reduce WiFi Interference: Ensure that there are no WiFi signals in close proximity to the EV during charging. This can help reduce potential interference that may impact the charging process.
Use Ethernet Connection: If using a zappi charger, consider connecting it via Ethernet rather than relying on WiFi. This can improve reliability and reduce any potential WiFi-related issues.

MG Forum Links

For additional information and community discussions on this issue, refer to the following links:

Conclusion

While the charging issues experienced by MG ZS/MG5 EV owners are frustrating, identifying the problem's source and potential workarounds can help mitigate the issue. For further assistance, owners are encouraged to engage with online forums and communities where other users share their experiences and solutions.