Our Technical Support team is here to assist you with any inquiries you may have after your purchase. Should you have any questions prior to making a purchase, please reach out to our Sales team at Sales.gb@myenergi.com.

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Please note that this returns form should only be completed by Wholesaler or Distribution customer's of myenergi in Great Britain. If you are not this type of customer and wish to return a myenergi product for any reason, please refer to the warranty and returns guidance found within our Warranty Information & Policies section on the help centre.

If/when myenergi products are returned to you by your customers (under warranty), they may have spoken with myenergi's Technical Support team to receive guidance and support while attempting to install the product(s) and if so, will have been provided with a support ticket reference for their case. Please confirm with your customer when accepting a return (under warranty) whether they have a support ticket reference and, if so, include it below:

Please note, where a product is returned to myenergi under the terms of the myenergi product warranty for assessment as defective or faulty without a support ticket reference from the myenergi Technical Support team, myenergi reserves the right to return the product to the Wholesaler or Distributor if no fault or defect is found during its assessment and any outstanding warranty case/claim linked to the returned product(s) voided. If you have any questions or concerns regarding these terms, please get in touch with your Account Manager or Business Development Manager for further guidance. Please tick the box to acknowledge you have read/understand these terms before proceeding

This will be a 5-digit number listed on the support ticket. #XXXXX

Please confirm with your customer (before accepting the product) why the product is being returned to ensure it is eligible under the terms of the myenergi product warranty for return to myenergi.

Please provide the model types, quantities and individual serial numbers for any/all products being returned to myenergi under the terms of the myenergi product warranty below: For example: 1x zappi 207TW / Serial Number - XXXXXXXXXX 1x zappi 207TB / Serial Number - XXXXXXXXXX 1x EDDI-16A1P02H / Serial Number - XXXXXXXXXX

Please confirm the name of the Wholesaler or Distributor & Local Branch from which the returned products will be shipped to myenergi under the terms of the myenergi product warranty below: For Example: CEF - Leeds Store

Please provide your vehicle make and model

This can be found on the silver sticker located on all myenergi products

Go to Menu>Information on your myenergi product to locate the 8-digit serial number.

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