Before you relax with a cup of tea, there's a couple of things to check:
- Confirm that you now have v5 firmware on all your devices
- Check Group and Limit settings
- Problem Solving
Checking the firmware on your devices
You can check that the firmware on all your devices is up to date in the myenergi app or myaccount
Checking the firmware versions in the app
In the app, select the "pizza box" menu at the top of the screen
At the bottom of the screen select the settings cog
On the next screen select "Device settings"
You can now check the firmware version of all your devices
Checking the firmware versions in myaccount
In myaccount the firmware versions are shown on the "my products" tab
The details of all your products can then be seen on one page
With the v5 firmware the approach to Group Limits has changed slightly.
There are now only two groups (Group 1 and Group 2) and all "Internal Load" and "Monitor" current transformers (CT's) in one group will contribute to the total current calculated for that group. (Previously Internal Load and Monitor limits were treated separately but that wasted a lot of CT inputs when using the "monitor" function).
If you had Group Limits set then your CT's will have automatically been put in Group 1 or Group 2.
Any CT's that were not in an active group will have the Group set to "none" or "off"
Note: the CT Groups for each CT are now turned off on each device individually - not just on the Master Device.
If you had Group Limits set before the update it's worth taking a few minutes to double check that they are still set up correctly.
At this point the Group Limits only work with CT's that are wired directly to your zappi, eddi or libbi. We're hoping to include Group Limits for CT's connected to a harvi in a future firmware update.
Unfortunately, sometimes things go wrong
We've assembled details of the most common issues and their solution -> here <-
OK! Now it's time for that well earned cup of tea...