In this article:
We have had reports from multiple customers that after a firmware update from BMW, the i4 (all trim levels) is no longer able to restart a charge after a pause.
This will mostly occur during surplus solar charging as it's likely that Zappi may need to stop a charge and then recommence.
Test to complete
A proof of concept test to do is as follows:
- Plug the car into the charger, give it a couple of minutes to charge, then switch it off at the wall.
- Then leave it a good 10/15 minutes still plugged into the car
- Then turn the power to the charger back on and see if it allows you to charge.
Assuming it does not, this confirms the theory that the issue is not the result of Zappi. If it does, Please contact myenergi support.
Fix / Noise on Groups
There does seem to be a lot of noise from the BMW owner's groups around this also
The BMW firmware we are aware that has the issue is Version 07/2023.53
We would urge customers to contact their local BMW dealer or BMW UK to raise concerns or request a possible rollback on firmware.
Thank you for reading this help centre page and taking an interest in the myenergi product range.
If you have any further issues or wish to speak with us directly please see below methods.
(+44) 333 240 5565
Monday-Friday 9 am - 5 pm