At myenergi, we are dedicated to providing exceptional support to our customers. To ensure you receive the assistance you need promptly and efficiently, we offer two primary methods for contacting our support team:
Phone Support:
For immediate assistance, our phone support team is available to address your queries and concerns.
- Contact Number GB: 0333 300 1303
- Contact Number NI: 028 204 40606
- Contact Number ROI: 01 200 3003
- Contact Number AU: 1300 743 443
- Contact Number BE: 085 400 55 22
- Contact Number DE: 0221 84644 555
When calling, please have your device details and email address ready to help us assist you more efficiently.
Ticket Form:
If you prefer to reach us online, you can submit a support ticket through our dedicated form. This method is ideal for non-urgent issues or if you require detailed assistance.
- How to Access: Visit our Support Form
- Form Details: Provide your contact information, device details, and a description of the issue.
Once submitted, our support team will review your ticket and respond when able to do so. You will receive updates via email regarding the status of your ticket.
We no longer accept support requests sent to our legacy email address, support@myenergi.com. For more information on why we have transitioned away from email support, please read our detailed article here.
Warning: If you do not use either our phone support or ticket form to contact us, we will not be able to assist you. These are the only approved methods for reaching our support team to ensure the highest quality of service and efficient handling of your requests. We are committed to ensuring your myenergi experience is smooth and enjoyable. Whether you contact us by phone or through our ticket form, our knowledgeable support team is here to help.