Warranty Replacement Policy for myenergi Products in the UK
At myenergi, we are committed to providing high-quality support and ensuring customer satisfaction. In the event of a warranty claim resulting in the replacement of a product, it is important to understand how our warranty policy operates and what customers can expect from the process.
Continuation of the Original Warranty
If your myenergi product is replaced under warranty, the warranty period does not reset or start anew. Instead, the replacement product will continue to be covered under the terms of the original product's warranty. This means the warranty duration is based on the initial purchase date of the original item, not the date of the replacement.
This approach is in line with the Consumer Rights Act 2015, which outlines that repairs or replacements are remedies for faults within the original contract and do not extend or reset the warranty period.
Warranty Stock: Refurbished and New Units
Our warranty stock comprises both refurbished and new units. The allocation of a replacement depends on several factors, including stock levels and the severity of the issue identified with your original unit.
- Refurbished Units: Refurbished stock consists of products that have been restored to a fully operational state, meeting the same quality and performance standards as new items. These units are rigorously tested to ensure they perform reliably and are fit for purpose.
- New Units: Where necessary, such as in cases of severe or irreparable failures, new units may be supplied as replacements, subject to stock availability.
Our approach to warranty stock allows us to respond efficiently to warranty claims while minimising environmental impact by reducing waste and extending the lifecycle of our products.
What This Means for You
We strive to ensure that the replacement process is seamless and straightforward. By understanding that the original warranty remains in effect and replacements may include either refurbished or new units, customers can make informed decisions and feel confident in the durability and reliability of their myenergi products.
If you have any further questions about your warranty or the replacement process, please do not hesitate to contact our support team. Our goal is to provide you with the highest level of service and support throughout the life of your product.