The myenergi app is designed to provide a seamless and efficient way to manage your energy ecosystem. One of its key features is the concept of a "Location," which acts as the central point of interaction between your app and your myenergi devices.
A Location represents your physical energy setup within the myenergi app. It is the virtual hub that connects all your myenergi devices, such as zappi, eddi, libbi, and harvi, to the app. Each Location is uniquely linked to the app using a master device registration code.
The master device (e.g., a zappi or eddi that has been designated as the primary controller) serves as the control point for the Location. This connection enables:
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Real-time monitoring of energy generation, consumption, and storage.
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Communication between the app and all devices registered within the Location.
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Remote management of settings and schedules.
When setting up your myenergi app for the first time, the system prompts you to enter the master device’s unique registration code. This code establishes the Location and ties all associated devices within your ecosystem to the app. Once the Location is created, the master device acts as the point of communication for all other devices, ensuring smooth operation and data flow.
The integrity of your myenergi Location relies on the master device being active and connected. If the master device is replaced, removed, or changed, the Location in the app will no longer function.
Warning: This is because the registration code associated with the original master device is no longer valid, and the app cannot establish communication with the updated system.
Common scenarios where this issue may arise include:
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Replacing a Product: If your master device (e.g., a zappi) is replaced due to an upgrade or a fault, the registration code for the Location changes.
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Changing the Master Device: Switching the primary control device in your setup alters the registration code.
When this happens, the app’s current Location will fail to connect, and you will lose access to your energy monitoring and control features for that Location.
If your Location becomes inactive due to a change in the master device, you will need to set up a new Location in the myenergi app. Follow these steps:
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Deregister the Existing Location:
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Open the myenergi app and navigate to the inactive Location.
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Remove the Location from your app settings.
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Register the New Master Device:
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Locate the new master device’s registration code (found in the Information menu on the display).
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Add the new registration code to the app to create a new Location.
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Reconnect All Devices:
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Ensure all associated devices (e.g., zappi, eddi, harvi) are reconnected to the new master device and appear under the new Location.
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Key Takeaways
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A Location in the myenergi app is tied to the master device’s registration code.
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Changing or replacing the master device will render the current Location inactive.
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To restore functionality, you must deregister the old Location and create a new one using the updated registration code
Important Note for Existing Users
If you are already registered but have a new phone or device or even just logged out, you do not need to re-register your myenergi devices. Instead:
- Download the myenergi app on your new phone.
- Log in using the same account details you used previously.
- If you are unsure of the method you used to register (e.g., email, Apple ID, Google account), or if you experience difficulties, please contact support for assistance.