How to Reset and (Re)Connect Your myenergi Device to Wi-Fi

Having a stable Wi-Fi connection is essential for your myenergi products to work correctly. Whether you're using the myenergi app to monitor performance, schedule charging, or enable smart features like grid monitoring or off-peak charging, a reliable internet connection ensures everything runs smoothly.

If you're setting up a new device, moved house, or recently changed your internet provider, this guide will show you exactly how to get your device connected to Wi-Fi again. The steps vary slightly depending on whether your product has a screen (like zappi, eddi, or libbi) or doesn’t (like GLO), but we cover both.

We’ve also included troubleshooting steps and advice to help you improve your connection if you're having signal issues, so you can get back to using your myenergi system with confidence.

Important

If you’ve recently changed your internet provider or replaced your router, it’s very likely you’ll need to reset and reconnect your myenergi devices to Wi-Fi. Old settings won’t carry over automatically. Scroll to the bottom of this page to see how to reset the connection.

Did you know?

You can check the quality of your Wi-Fi connection directly on zappi, eddi or libbi. Read this article to learn how.

Wi-Fi Setup for zappi, eddi, and libbi

All screen-based devices use the same menu structure for Wi-Fi setup. The steps differ slightly depending on whether you’re using iOS or Android. But first, make sure your Wi-Fi is set to ON in the device. 

  1. Enable and Configure Wi-Fi on Your myenergi Device
    • Navigate to: 
      • Other Settings > Internet > Wi-Fi > Wi-Fi Config…


      • Enable Wi-Fi (if disabled)
        • If Wi-Fi is turned off, select it and press the +/TICK button to enable it.
        • Wait a few seconds for the update to complete.

      • Ensure the Access Point is Enabled
        • Scroll down to Access Point (this should be On by default).
        • If it is Off, select it and press the +/TICK button to turn it on.

      • Record Network Details
        • Press the Menu button to return to the Wi-Fi menu.
        • Make a note of the SSID and Password displayed, or take a photo for reference.

iOS Setup

  1. Connect Your Phone to the myenergi Network
    • Open Settings > Wi-Fi on your phone. 
    • Select the myenergi network that matches your device’s display.

    • Enter the password shown on your myenergi device.

    • If a web browser does not open automatically, manually enter 192.168.4.1 in a web browser.

    Password Requirements

    To ensure account security, passwords must meet the following criteria:

    • A minimum of 9 characters in length

    • Contain at least one uppercase letter

    • Include at least one number

    • Do not contain any special characters (e.g., !, @, #, etc.) 

  2. Configure Your Home Wi-Fi
    • On the setup page, select your home Wi-Fi network from the Detected Networks list.

      WiFi_Setup.png
    • Enter your home Wi-Fi password and press Connect.
    • Leave “Show IP Settings” unticked unless a fixed IP address is needed.
    • Wait 5–10 seconds for the settings to update.

      WiFi_Reboot.png
  3. Confirm the Connection
    • Allow about 15 seconds for the connection to establish.
    • Check the setup page to ensure "Connected" displays as True and that zappi shows "Connected".

      Connection.png
    • If the connection does not establish, ensure your phone remains connected to the myenergi access point and is within range.

Tip

Look for the Wi-Fi icon on the screen once successfully connected.

Android Setup

  1. Connect Your Android Phone to the myenergi Network
    • Open Settings > Wi-Fi on your Android phone.
    • Select the myenergi network that matches your device’s display.

    • Enter the passcode displayed on your myenergi device when prompted.



  2. Secure the Wi-Fi Settings
      • A new window will appear, prompting you to create a password to secure the Wi-Fi settings.
      • This password must be at least 8 characters long and include a mix of uppercase and lowercase letters, as well as digits.

      • Remember this password, as it will be needed to modify Wi-Fi settings in the future.

    Password Requirements

    To ensure account security, passwords must meet the following criteria:

    • A minimum of 9 characters in length

    • Contain at least one uppercase letter

    • Include at least one number

    • Do not contain any special characters (e.g., !, @, #, etc.)

  3. Access the Wi-Fi Setup Page
    • After entering the password, your phone/tablet should automatically launch a web browser and take you to the Wi-Fi setup page.

      WiFi_Setup.png
    • If the setup page does not open automatically, manually enter 192.168.4.1 in a web browser.

  4. Connect to Your Home Wi-Fi
    • On the setup page, select your home Wi-Fi network from the Detected Networks list.
    • Enter your home Wi-Fi password and press Connect.
    • Leave “Show IP Settings” unticked unless a fixed IP address is required.
    • Wait 5–10 seconds for the settings to update and the webpage to refresh.

  5. Confirm the Connection
    • Allow about 15 seconds for the connection to establish.
    • Check the setup page to ensure "Connected" displays as True.

      Connection.png

Warning: If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point and that you have not moved too far from the myenergi product.

Reminder

Our devices require 2.4GHz Wi-Fi. Make sure your router supports and broadcasts this band.

Wi-Fi Setup for GLO (Screenless)

You can connect GLO to Wi-Fi using either the Installer Assistant or the Customer App. You must be within Bluetooth range of the GLO.

Using Installer Assistant
  1. Ensure GLO is powered and nearby.
  2. Open the Installer Assistant app.
  3. Tap Set up device and select your GLO.
  4. Go to Internet and ensure the connection type is set to Installer (me).
  5. Enable Wi-Fi, select the network, and enter the password.
  6. Tap Save then Install.

Installer Tip

This method is recommended during commissioning and handover.

Using Customer App
  1. Log in to the myenergi app.
  2. Tap Set up your ecosystem.
  3. Find and select GLO.
  4. Confirm the GLO serial number.
  5. Enter the Bluetooth PIN (from the installation manual).
  6. Select your network and enter the password.
  7. The app will confirm once GLO is online.

Important

This must be completed within Bluetooth range of the device. Remote setup is not possible.

Requirements for a Stable Connection
  • Supports 2.4GHz Wi-Fi (myenergi devices do not support 5GHz-only networks).
  • Uses WPA2 security (WPA3 may cause connection issues).
  • Has a stable internet connection with minimal packet loss.
  • MAC address filtering is disabled, or the myenergi device is whitelisted.
  • SSID broadcasting is enabled (hidden networks may not be detected).
Our Wi-Fi Standard

myenergi devices use 2.4GHz Wi-Fi (IEEE 802.11b/g/n).

They do not support 5GHz This ensures reliable performance across different network environments, allowing for stable data transfer and enhanced user experience.

Troubleshooting Poor Wi-Fi
  • Check Network Compatibility:
    Ensure your router supports 2.4GHz Wi-Fi, as myenergi devices do not support 5GHz bands.
    If your router broadcasts both 2.4GHz and 5GHz networks under the same name, consider separating them or temporarily disabling 5GHz during setup.
  • Improve Signal Strength
    Place the myenergi device closer to the router, especially during setup.
    If your mobile device also has poor signal strength at the device location, consider using a Wi-Fi range extender to improve coverage.
  • Restart Your Router and Device
    Power off your router for a few seconds and restart it. Wait for it to re-establish an internet connection.
    Restart your myenergi device and attempt to reconnect.
  • Verify Network Credentials
    Double-check that the Wi-Fi password is entered correctly. Even minor mistakes will prevent connection.
  • Check Mobile Device Connectivity
    If the myenergi device fails to connect, check if your phone or tablet connects successfully to the router near the device.
    This helps determine whether the issue lies with the device or network.
  • Reset to New Network Settings
    If you've changed your router or internet provider, reset and reconnect your myenergi device to the new network, as it will not automatically detect these changes.
How to Reset Wi-Fi on a myenergi Screen-Based Device

To clear saved Wi-Fi details and reconnect to a new network, follow the steps below using the on-screen menu.

  1. Locate the Reset Wi-Fi Option
    • Navigate to Menu > Other/Device Settings > Installer Settings > Reset Wi-Fi Config.
    • If prompted, enter the Installer PIN. This is often supplied by your installer or may be found in your documentation.

  2. Confirm the Reset
    • Press the tick (✓) or plus (+) button to confirm the reset.
    • The screen will return to the previous menu, but no confirmation message is shown – this is normal.

What Happens Next?

Your myenergi device will now forget the previous Wi-Fi network details and appear unconnected. You’ll need to set up the Wi-Fi connection again.

For full setup instructions, return to the relevant Wi-Fi Setup section of this article.

Last Resort WPS Connect

Connect via WPS

  1. Access the Wi-Fi Menu
    • Navigate to the Wi-Fi option on your myenergi product.
    • If Wi-Fi is turned off, select it and press the +/TICK button to enable it.


  2. Activate WPS
    • Once Wi-Fi is turned on, select “WPS Activate” from the menu.


  3. Press the WPS Button on Your Router
    • When prompted, locate and press the WPS button on your route
    • The location of the WPS button may vary depending on your router model.
      WPS_Buttons.jpg

  4. Confirm Connection on Your myenergi Product
    • Return to your myenergi product and press the +/TICK button to initiate the connection.


  5. Wait for Connection
    • Monitor the screen on your myenergi product until it displays "Connected", confirming that the Wi-Fi setup is complete.

⚠️ Troubleshooting:

  • If the connection does not succeed on the first attempt, press the WPS button on the router again and reactivate WPS on your myenergi product to retry the connection.

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