We’re currently seeing a numerous number of NMI fault reports. If you’re experiencing this issue, please get in touch with our support team so we can investigate.
When contacting us, please include the following:
- The serial number of your myenergi product
- The firmware version (if known)
- Whether there was a recent power cut
- An estimate of when the issue started
You can log your ticket at here via our Help Centre
Please note this only is affecting zappi 2.1 (Serial Numbers starting in a 2)
We appreciate your patience while we look into this.