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How to register for myaccount and link it to the app for existing app users

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5 comments

  • Sophie Burgess

    Very helpful. 

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  • Mark Reeder

    I'm going round the loop here again. I've a google-account registration but want to login using email only - and it turns out that this article recommends that for the same reason I want to do it. I raised a support ticket but my query wasn't understood on the basis that MyEnergi has no control over Google et.al. (obviously). Trying to register with email will block as my devices are already registered. How do I convert to email only?

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  • Brianjones499

    Hi Mark,

    Did you ever receive a reply to your question?

    I too want to change from login on via a GMAIL account to an email with a password.

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  • Mark Reeder

    I'm still unhappy as I have to [like just now] enter through means of cached account/password details on my laptop and it's a pain to rediscover it for different devices I may or may not have primed with this particular Google account. If I had time I'd deep dive into this which is maybe a zendesk implementation constraint and out of myenergi's control.

    Having just retrieved my mislaid android phone from the bus company, I'm very much aware of my inadequacies in juggling all the security considerations and becoming totally dependant upon Google infrastucture [mostly dodging Apple though]

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  • Brianjones499

    I tried changing my password for my gmail email address but then was informed to request a password change through my gmail account. So a dead end, unless myenergi  tech person or some other wizard can help.

    Thanks for your reply.

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