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  2. General FAQ & Policies

General FAQ & Policies

Public Myenergi Policies and our frequently asked questions

Open Charge Point Protocol (OCPP)

  • Recommended lock settings for OCPP
  • OCPP - How does remote start work with zappi?
  • How can I adjust the Heartbeat interval on zappi?
  • How can I turn off the local PIN allow list on zappi?
  • What OCPP messages does zappi support?
  • How can I adjust how often OCPP MeterValues are sent?
See all 9 articles

FAQ

  • Using a 3rd party battery with Myenergi devices
  • How to stop myenergi products diverting power
  • Hybrid Battery Installation - Alternative Connection Arrangements
  • FAQ: Server IP Addresses and Ports
  • Checking the radio communications channel
  • Hybrid PV and Battery - How to stop your myenergi devices draining the battery in ECO+
See all 9 articles

Myenergi Public Policies

  • Product Support Policy
  • Vulnerability Disclosure Policy
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