Ady Butler
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Activity overview
Latest activity by Ady Butler-
Ady Butler created an article,
How do i set a PIN code on my zappi?
We are often asked if it's possible to stop unauthorised use of a zappi, particularly where a zappi is installed in a location where it's used by multiple people. For a long time the zappi has had ...
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Ady Butler created an article,
How to register for myaccount and link it to the app for existing app users
With the latest version of the app (v 2.1.0) onwards we are asking customers to register for a myenergi online account and to log into the app. This will help us provide better support in the futu...
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Ady Butler created an article,
New App FAQs
Q: Why would I update my app version to the latest one and create an account? A: Because that would enable you to use both the app and myaccount using the same credentials and see detailed informa...
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Ady Butler created an article,
Setting up the myenergi app using Apple account login
Start by downloading the myenergi app from the relevant app store (Version 2.0.6 onwards) Apple users will find it here https://apps.apple.com/gb/app/myenergi/id1441944813 Android users will find i...
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Ady Butler created an article,
Setting up the myenergi app using Google account login
Start by downloading the myenergi app from the relevant app store (Version 2.0.6 onwards) Apple users will find it here https://apps.apple.com/gb/app/myenergi/id1441944813 Android users will find i...
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Ady Butler created an article,
How do I find my serial number and registration code?
In this article: Where do I find the Serial Number to register in the app / online account? Where to I find the Registration Code? My device has been registered before Can I add someone else's hub...
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Ady Butler created an article,
Setting up the myenergi app
Start by downloading the myenergi app from the relevant app store (Version 2.0.6 onwards) Apple users will find it here https://apps.apple.com/gb/app/myenergi/id1441944813 Android users will find i...
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Ady Butler created an article,
Which hub do i have?
How to tell which hub i have In 2021 there was a global microchip shortage which meant myenergi needed to re-design the entire product range to decrease our reliance on these microchips. The first ...
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Ady Butler created an article,
Programming zappi boost times for 'off peak' or 'smart' tariff charging
From the main screen, press to enter Main Menu Select Boost Timer from within the Charge Settings menu. The BOOST TIMER screen is then shown. The boost can now be edited: Use or buttons to highl...
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Ady Butler created an article,
What is a looped supply and can you connect a zappi to one?
When two properties share a single electricity service cable it’s called a ‘looped service’. These are often found in terraced or semi-detached houses. In most cases, a single service supplies only...