Dr Chris Horne

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Activity overview

Latest activity by Dr Chris Horne
  • Dr Chris Horne commented,

    If you run into problems downloading the firmware please try the following: Try downloading the firmware to the hub again During the firmware update, moving the hub closer to the zappi will speed ...

  • Dr Chris Horne created an article,

    Red light on hub / No response from server

    myenergi devices connect to our servers over the internet either using a physical hub plugged into your router, or a "virtual hub" (vHub) on devices that have a built in WiFi or Ethernet connection...

  • Dr Chris Horne created an article,

    FAQ: Server IP Addresses and Ports

    What IP addresses and ports are used by the myenergi servers? Hub / Device Connections myaccount.myenergi.com Hub / Device Connections The hub sends data to an Amazon Web Services (AWS) server ...

  • Dr Chris Horne created an article,

    Why does my EV refuse to charge even though the battery is not full?

    This article covers the problems experienced with some EV's that occasionally refuse to charge when zappi is in ECO+.    The car may charge for a short period but then stop charging even though th...

  • Dr Chris Horne created an article,

    zappi 2 + WiFI/vHub - Firmware Version 4.133

    Released 25/07/2022 - Previous version 4.128 Please note this firmware release only applies to the zappi v2 with built in Ethernet, WiFi and "vHub".  These zappis have a serial number starting wit...

  • Dr Chris Horne created an article,

    Checking the IP address of the server (zappi 2)

    For myenergi devices to talk to the server they need to know the IP address to connect to.  This should be set automatically but it can be checked on the menus on the zappi. On the most recent zapp...

  • Dr Chris Horne created an article,

    The Grid Limit feature

      The myenergi zappi includes a number of protection features.  One of these is the "Grid Limit" which protects the fuse on the electricity supply.  zappi controls how much power the electric vehic...

  • Dr Chris Horne created an article,

    zappi 2 + WiFI/vHub - Firmware Version 4.128

    Released 14/07/2022 - Previous version 4.122 Please note this firmware release only applies to the zappi v2 with built in Ethernet, WiFi and "vHub".  These zappis have a serial number starting wit...

  • Dr Chris Horne created an article,

    Updating zappi's to meet the new Electric Vehicles (Smart Charge Points) Regulations 2021 (England, Scotland and Wales)

    Update for all myenergi installers and distributors The  Electric Vehicles (Smart Charge Points) Regulations 2021 come into effect on 30th June 2022. These apply to any EV Charge Points that are so...

  • Dr Chris Horne created an article,

    Zappi versions and "PEN Fault" detection

    As well as the different power ratings, colour options and the choice of tethered or untethered, myenergi also make to versions of the zappi to meet specific local regulations.   The standard zapp...