Dr Chris Horne CEng FIET

Please note that technical support can be obtained by emailing support@myenergi.com with details of the problem and the serial number of the device.These comments are not routinely monitored and we...

There has been a problem with the charge logs for customers with a  zappi 2.0 since the update to v5 firmware.  The charge logs are on the server but are not being displayed.We have a priority tick...

Hi lizmacinallyThis is not a V5 issue.  If you still don't have access then please try logging out of the app and then back in again

Hi PaulYes - firmware updates can only be carried out if you have an internet connectionPlease email support@myenergi.com who can help with a loan hub if the firmware update is required in order to...

Hi Johan _If the car starts charging straight and the zappi is definitely in ECO+ mode then there are a couple of possibilities.  The grid CT's are the wrong way round or not fitted.  On the zappi...

HI GarethThere's no reason for the zappi to cause the problem you had with the car - either with the old firmware or the most recent version.  The old firmware works OK for DSR and the update was j...

Hi Alison - the best place to get an answer to your question would be on the myenergi forum at myenergi.info or for problems with your system send an email to support@myenergi.com.  Please include ...

If you run into problems downloading the firmware please try the following: Try downloading the firmware to the hub again During the firmware update, moving the hub closer to the zappi will speed ...

Thanks Tom.We've recorded this bug and are working on a fix.  The problem is with the new cloud server so only affects customers who have already been migrated.  The good news is that the fix does ...

Good point Erik - we'll put something together.For the time being: PWM "Pulse Width Modulation" is the way that zappi tells the EV how much current it can use to charge the battery.  According to ...