User Guides

Can I use a adapter with zappi?
If you are considering using an adapter with the zappi charger, we strongly advise against it. myenergi only produces...
Can zappi do vehicle to grid? (V2G)
We have started development on our own what we believe is likely to be the UK’s first mass-market Vehicle-to-Grid (V2...
How do I Reboot zappi?
Rebooting your zappi is a straightforward but important maintenance step that can help resolve minor faults, refresh ...
How do I set up Multiple PINs on my zappi?
In this article: Overview Assigning PINs Overview Customers with later zappi models (those with an ‘H’ in their mo...
How do myenergi products balance the grid in your property
Current Transformers (CTs) are at the heart of how myenergi devices manage energy safely and intelligently. Unlike st...
How to do a manual boost on zappi
The Manual Boost function can only be used when charging in ECO or ECO+ mode. When boosting, the charge rate is set t...
How to do a smart boost on zappi?
Overview The Smart Boost function will charge the EV with a minimum kWh figure by a set time. Smart Boost is availabl...
How to do a timer / scheduled charge on zappi?
Overview There are three ways to set a scheduled boost in the myenergi products but it's important to note when you s...
How to do I set up Pre-Conditioning on zappi?
In this article: Overview Setting Preconditioning How To Video Important Notes Overview Most EVs provide a precond...
How to Reset and (Re)Connect Your myenergi Device to Wi-Fi
Having a stable Wi-Fi connection is essential for your myenergi products to work correctly. Whether you're using the ...
How to set a local PIN code on my zappi
This article will guide you through configuring the Lock Function on your zappi, a feature designed to prevent un...
I have a zappi v1 and no other myenergi devices but I want to use new firmware?
If you have a zappi v1 then there is no need to do anything.  Your zappi will continue to work as it does now. Warn...
Pairing Devices
Terminology Update In line with best practice and inclusivity, we have updated the terminology used throughout our s...
What are the zappi charging modes?
zappi has four modes to help optimise the charging of your EV.  As zappi is designed to optimise the use of local ren...
What do the Bolt light on zappi colours mean?
 
What do the icons on my zappi screen mean?
  Overview Within the myenergi ecosystem, we use a range of icons to explain and inform users about the product's fun...
What Does “EV Disconnected” Mean on zappi?
Seeing EV Disconnected on your zappi screen is nothing to panic about. It simply means the charger is not detecting a...
What is Compatibility Mode?
Overview Although all EVs should comply fully with the international standard, IEC 61851-1, a few have some quirks th...
What is the Minimum Green Level (MGL)?
Overview Part of the charging regulations states that the lowest charge rate is 1.4kW per phase for a battery-equippe...