Fehlerbehebung

Bad Voltage Range

Overview One of the most common reasons for customers contacting our support team is the warning message "bad volt...

Charge Delayed

Overview When the Zappi displays 'Charge Delayed' this can be for multiple reasons. Most common of which is the za...

Comms Fault #26 / NMI Displayed

The Comms Fault / NMI warning is typically related to the ribbon cable inside the zappi, which transfers power and d...

Contactor Fault - Voltage Related

Overview Investigation Findings: During onsite investigations, we have found that the warning may sometimes d...

Factory Reset and Set Up - zappi v2.1

Warning: APPLIES TO FIRMWARE PRIOR TO 5.551 Overview In the realm of smart home technology, the myenergi Zappi stand...

Lock Failure ! #23

In this article: Overview The article provides an overview of the Lock Failure ! error message that appears on th...

If your EV is charging at a rate lower than expected, there are several key checks to help pinpoint and resolve the i...

PE Fault

The PE check is an advanced safety feature within zappi that ensures the continuity of the earth conductor by mea...

Pilot Problem

The "Pilot Problem" warning is displayed when the zappi detects an issue with the “Control Pilot” si...

In this article: Overview Where to find PWM PWM Range PWM To kW / AMP Chart Overview Pulse Width Modulation (PW...

Several users have noted that once an EV reaches a defined State of Charge (SOC) limit, the zappi may not resume c...

The "Check Grid CT / Installation Limit / Grid CT Lost" error is one of the most commonly reported issues in myenerg...

In this article, we aim to clarify a common query raised by installers regarding a 60V reading when using certain tes...

Upstream RCD / MCB Tripping

In this article: Overview Why does my RCD/MCB Trip when myenergi product is not doing anything? Why is my RCD tr...

What is the installer menu?

We are currently processing updates to improve our support articles. As part of these updates, you may notice a chang...

zappi v1 with V5 Firmware?

IMPORTANTThe original zappi v1 cannot be updated to the latest v5 firmware. If you have other myenergi d...