Hub Reset & Pairing Instructions
Follow this guide to factory reset your hub and pair it with your master device (zappi or eddi). The instructions take you through each stage, from resetting the hub to completing the pairing process.
Watch the video guide
Follow the video alongside the written instructions below.
Hub reset and pairing
A visual walkthrough of the process.
Hub Reset Instructions
Follow these steps to factory reset the hub.
Turn off the hub
Turn off the hub’s power.
Press and hold both buttons
Press and hold both buttons on the hub.
Restore power while holding the buttons
While holding both buttons, restore power to the hub.
Wait for the power light to turn yellow
Keep holding both buttons until the power light turns yellow.
Release both buttons
Once the power light turns yellow, release both buttons.
Check the hub lights
Confirm that only the power and server lights are illuminated.
Pairing Instructions
Once the hub has been reset, follow the steps below to pair it with your master device.
Remove the hub from the master device
On your master device (zappi or eddi), remove the existing hub from the linked devices list.
Verify the master device is on Channel 1
Check that the master device is configured to use Channel 1.
Activate pairing mode on the hub
Briefly press the pair button (left button) on the hub to activate pairing mode.
Check the hub LEDs to confirm that pairing mode is active:
Pair the master device with the hub
On the master device (zappi or eddi), complete the following steps:
- Verify that the device is set to Master under the Linked Devices menu.
- Confirm that a tick appears beside Set Master in the Linked Device menu.
- Enter Pairing Mode on the device by going to Linked Devices → Pairing Mode.
- When the hub appears, press + to initiate pairing. Once pairing completes, the hub will reappear in the list, confirming successful pairing.
Pairing process complete
Once the hub reappears in the master device's linked devices list, the pairing process has been completed successfully.