Frequently asked questions

• Introducing, zappi 2.1 Multiphase

  Originally, we offered eight zappi variants: four 7kW single-phase units, available with either tethered or untethered cables in black or white, and four 22kW three-phase models, also available in both cable types and colours.

  We’re simplifying our lineup to just four models. Our enhanced 22kW units now support both 7kW and 22kW applications, making selection easier for wholesalers and installers. Thanks to an over-the-air firmware update, your existing 22kW stock can now serve both 7kW single-phase and 22kW three-phase requirements.

  From November 2024, we will discontinue the standalone 7kW SKUs. To make this transition as smooth as possible, we are not introducing new product SKUs at this time. For all new orders, simply continue using the four existing 22kW variant SKU codes, ensuring a seamless transition and continued simplicity in your ordering process.

  Please watch the video below for guidance and share it with any colleagues who would benefit from learning about the product update.

  Thank you! 

  Thank you for your continued loyalty and support. We hope this update to our product lineup is welcome and will make managing your stock inventory easier while streamlining future orders.

  If you need any further support, please don’t hesitate to contact your regional account manager, who will be happy to assist you.

• zappi & Intelligent Octopus Go

  

  Overview

  There are 2 approaches to using your zappi with Intelligent Octopus (IO):

  • vehicle-based integration
  • zappi-based integration

  If you are trying to onboard and struggling with the Octopus app side, see this article from Octopus for more help: Joining Intelligent Octopus Go with a Zappi

  Which mode you chose to use is up to you but take note as you go through the IO registration process which mode you have chosen as the setup is different for each. The choice you make on this screen is key.

  

  
  

  Warning: Note that not all vehicles support vehicle integration please see the Intelligent Octopus site for further details and compatibility

  Compatibility and Configuration Summary

  	Vehicle Integration	Zappi Integration
  zappi version	All versions compatible	All versions compatible
  zappi firmware	Any	V3+*
  zappi internet connection	Not required	Required and must be stable
  zappi mode	Fast	Eco+
  zappi schedules	Must be removed
  zappi solar divert	No	Yes
  zappi Minimum Green Level	N/A	100%
  zappi pin lock	Must be disabled or Charge set to On	Can be enabled but must be unlocked after connecting
  Myaccount login	Not required	Required. Does NOT need to be the same email as Octopus account
  Myaccount smart schedules	Must be removed
  OCPP	Not required. Must be disabled if your device supports it
  Time & Date	No requirement for accurate time/date	Accurate time and date required
  Vehicle charging schedules	Must be removed
  Vehicle internet connection	Required and must be stable	Not required
  Home Assistant	zappi control via home assistant strongly discouraged
  	Further information on configuration and expected operation can be found below.

  • * Technically any version from V3 upwards is compatible but we have noticed that some old versions of firmware do not behave quite as well as the newer ones, V4 firmware notably. It is recommended if you have issues to upgrade to the latest firmware. 

  Additional details

  • myaccount smart schedules can be removed here. If you cannot access this page you're not using smart schedules.
  • OCPP can be disabled here. If you cannot see the OCPP settings button you do not have an OCPP capable zappi and don't need to worry. 
    
  • Time and data accuracy can be corrected using the update from cloud and auto DST functionality. 

    Menu -> Other Settings -> Time and Date

    • Update from Cloud enabled to keep your zappi clock accurate
    • Auto Daylight Saving Time (DST) enabled and correct location set.

  IO has a requirement for both control and data accuracy. If Octopus cannot control charging as expected or the data they receive is not accurate then you may be removed from the IO tariff. 

  Further details about IO can be found here: https://octopus.energy/intelligent-faqs/ 

  Changing integration method

  If you are changing between integration methods then we advise you use the following process.

  1. Remove the current integration from your Octopus account
  2. Unplug your vehicle and then plug back in and make sure you vehicle is not at a charge limit
  3. Enable the other integration method. 

  The unplug between disabling and enabling makes sure that the necessary connections are reset. 

  Vehicle Integration

  In this mode Octopus & your vehicle controls charging so your zappi should be set to "Fast" mode. 

  Note that not all vehicles support vehicle integration, please see the Intelligent Octopus site for further details and compatibility.

  Expected Operation

  When you first plug in your vehicle it will begin charging straight away (if you don't have pin lock enabled) and Octopus will start receiving data from your vehicle. After a short period of time they will command your vehicle to stop charging and also generate a charging schedule. At the specified times in this schedule your vehicle will be commanded to start and stop charging as necessary.

  In this mode the zappi effectively operates as "dumb" charger, it still has all the protective functionality in place such as grid monitoring but simply offers charge to your vehicle regardless of the time of day or solar generation. It is up to the car to decide whether or not to take that charge.

  Troubleshooting

  • My vehicle didn't stop charging
    • Have you disabled PIN lock on your zappi. Octopus only stops charging if it starts as soon as you connect. If you connect at 5pm but release the pin lock at 6pm charging will start and Octopus will not stop it. The recommendation is to disable the pin lock or set charge to on. 
    • This is likely a connectivity issue between your car and Octopus. If they didn't know it was charging or were unable to command it to stop charging for example. We advise you to contact Octopus. 
  • My vehicle didn't start charging
    • This could again be a connectivity issue as above but it also could be charger configuration. Make sure to clear any schedules from your device, smart schedules from myaccount, car charging schedules and that the device is set to fast mode. 
    • Do you have a pin lock on your zappi and did you enter it?
  • Solar divert isn't working
    • This is expected, the car and Octopus are in full control of charging and are unaware of any solar generation.

  Why did my EV charge outside of the boost periods?

  Octopus periodically polls electric vehicles to avoid draining their 12V batteries. This polling frequency introduces a few nuances to how charging states are detected and managed:

  1. Transition from Disconnected to Charging
     If a vehicle moves directly from a "disconnected" state to an "actively charging" state while parked at home, Octopus will detect this as an unscheduled charge and stop it immediately. However, if the vehicle transitions from "connected" to "charging," Octopus interprets this as an intentional override, allowing the vehicle to continue charging until the next poll.

  2. Implications of Polling and Timing
     a. Extended Charging Period
     When the vehicle begins charging from the "connected" state, it will continue to charge until Octopus polls again, regardless of the usual schedule or limits, because it was recognised as an override.

     b. Polling and Pin Lock or Delays
     In cases where a pin lock or a randomised start delay is in effect, Octopus may miss the precise moment of connection change. For instance, if the vehicle is momentarily in the "connected but not charging" state when Octopus polls, it will not trigger the "disconnected to charging" state change. Consequently, when the pin lock is unlocked, or the delay expires, the vehicle will begin charging but may not be stopped, as it no longer matches the "disconnected to charging" condition required for Octopus to intervene.

  These side effects highlight the importance of aligning polling frequency with charging schedules and any custom vehicle settings, as the timing of Octopus's polling intervals plays a critical role in detecting state changes accurately.

  Zappi Integration

  In this mode your zappi controls the charging and as such your zappi should be set to "Eco+" mode.

  Joining

  When signing into myenergi through the Octopus app YOU MUST use the same login method you used for the myenergi app. If it's a username/password in the app you must use that, if it's a Apple login you must use that. Failure to do so will likely cause the process to break. The email/account type you use for Octopus or myaccount does not need to match.

  Expected Operation

  When you first plug in your vehicle it will not immediately start charging and will operate under the normal rules of Eco+ mode, i.e. it will take solar divert if you have it and the thresholds are met. Octopus will generate a charging schedule for your vehicle shortly after being plugged in. At the specified times in the Octopus schedule your zappi will be commanded to start boost and stop boost charging as necessary. No schedule is pushed directly to the device, if you wish to see the schedule it is available in the Octopus app. 

  The boosts sent will be roughly for the amount of energy that can be delivered in the specified time period or less. So if you have a 7kW charger and a boost of 1 hour is sent it will likely be for an addition of around 1-8kWh. As such in the event of an outage with your internet, Octopus or myenergi the boost may undershot/overshoot but not by a huge amount. 

  In this mode the zappi continues to allow solar divert and any vehicle can be connected to the charger. However, when the zappi is commanded to start charging it simply makes power available, it is down to the car to accept it. If the zappi reports "Charge delayed" that indicates it is making charge available to the vehicle but it is not accepting it. Please see the troubleshooting steps below. 

  If your device is put into either "Fast" or "Eco" mode Octopus will command it back to "Eco+" mode. If the device is in "Stop" mode then the device will not attempt to charge the vehicle. 

  If you want to initiate a boost yourself outside of the schedule you can do so from the device itself, the myenergi app or the Octopus app. In all cases the energy delivered during a boost will contribute to the target energy delivered to the vehicle and on completion of the boost the zappi will return to IO control. Octopus use the term "bump" in place of "boost", it means the same thing although it operates slightly differently, see the Octopus site for further details. 

  Important note: A bump charge issued by Octopus can take a few minutes to arrive, it is not immediate. Also there is a know bug in which if a bump is cancelled within 5 minutes of starting then the bump cancellation may not be sent. 

  If you want to make use of higher rate export and not divert to the Zappi then follow this guide

  Beta, what does this mean?

  This service is a beta product (a real world test with real customers) from both myenergi and Octopus so issues may arise from time to time. Although charging generally takes place during the night neither myenergi or Octopus have engineering and support staff available out of hours should an issue arise. If the service breaks at 2am on Christmas day for example it is unlikely to be investigated until the next working day. 

  If you have ongoing issues we advise you temporarily disable the integration from the Octopus app and temporarily setup a scheduled charge in the zappi to coincide with the overnight low-rate period until your issue can be diagnosed and rectified. 

  Note you should not do this on an ongoing basis as IO terms require a minimum number of IO controlled charges over a given period. Failure to perform regular IO charging may result in you being removed from the IO tariff. 

  A note on Home Assistant

  Some customers use Home Assistant (HA) to control their zappi and flip it to different modes depending on the time of day. As previously mentioned IO eligibility requires Octopus to control your zappi to control charging. 

  We have asked Octopus about this and the current position is:

  "usage of HA's to dictate charging behaviour will often result in the customer acting outside of the Intelligent Octopus Fair Use Policy"

  So be aware if you use HA to control your zappi you may be removed from the IO tariff. We strongly advise you disable HA control of your zappi before switching tariff. If this is an unacceptable change then you should not join IO.

  If you're using home assistant to prevent your home battery from discharging perhaps look at the situation differently. If your Zappi is boosting under IO then power is at the lower rate, perhaps charge your home batteries or put your batteries into "stop" mode.

  Troubleshooting

  • I have been asked for a QR code while onboarding.
    
    • This is a known bug within the octopus app, log out of the app and back in, this will fix the issue. 
  • I cannot onboard through the Octopus app
    
    • Make sure the login method you're using for the myenergi app is the same as the one you're using for IO onboarding. As a test, log out of the myenergi app, login to the myenergi app, if your devices are shown you should be fine. 
  • My vehicle didn't stop charging
    • If this was not solar divert then this is likely a connectivity issue between your zappi and Octopus. If they didn't know it was charging or were unable to command it to stop charging for example. Please email support@myenergi.com 
  • My vehicle didn't start charging
    • If your zappi is reporting "Charge delayed" then there is an issue with your vehicle not taking the charge offered.
      • Make sure to clear any charging schedules in the vehicle
      • Some vehicles are known to not wake to up when asked change, this is a known issue and we've been working with manufacturers to resolve the problem. Unfortunately if your vehicle is in this group we advise we contact your car manufacturer for an update.
    • Do you have a pin lock on your zappi and did you enter it?
    • If the zappi didn't go into boost mode at the expected time this may be a device communication issue, please email support@myenergi.com 
  • I didn't get as much charge as I expected
    • When you go through onboarding the choice of vehicle you make is important, for example if you pick a Tesla Model 3 Standard Range it has a 54kWh battery. From the Octopus app if you specify a 40% charge then 54 * 0.40 means it will attempt to deliver 21.6kWh. If you picked the wrong vehicle or you connect a different vehicle then the zappi will not know this and neither will Octopus, Octopus will still attempt to deliver around 21.6kWh within a margin of error.
    • Vehicles have losses converting household AC power to DC for storage in the battery, the losses associated with this vary from vehicle to vehicle. As such you should not expect an exact 40% of energy to be delivered, it could vary a little. If you specifically need a lot of charge for a journey it may be best to overestimate to account for losses.
    • We have found in some cases especially with PHEV's that requesting a 0-100% charge comes up short, if this frequently happens by a large amount then we advise you contact Octopus support to investigate and make sure they have the correct battery size for you vehicle registered.
  • I want to divert my solar energy and not be issued a grid schedule
    
    • Your best bet is to pause IO integration from the Octopus app
  • I want to divert my solar energy and not be issued a grid schedule
  • • • Your best bet is to pause IO integration from the Octopus app
    •  

   

  General Troubleshooting

  • My vehicle is charging during the day
    • This is generally expected and part of the operation of intelligent Octopus, charging is scheduled when the current wholesale energy price is best. This could result in day time charging in periods of sun and high wind for example. The billing process for this is explained on the Intelligent Octopus FAQ page.
  • Zappi drained my home battery
    
    • There's unfortunately not a lot we can do about this. Part of the agreement to using the IO tariff is the ability for Octopus to schedule a charge at any time of the day. This may result in a charge during the day causing your battery to discharge in an attempt to meet demand from a daytime zappi charge. The zappi does not have the ability to tell 3rd party batteries not to do this. 
      • Option 1: Turn off your battery during the period when zappi will day-time charge as on the supplied Octopus schedule visible in their app. 
      • Option 2: Temporarily update your battery schedule to charge during the cheaper period.
      • Option 3: Move your batteries own grid CT clamp so it cannot see the load generated by the zappi. This will likely be best done by your installer or someone who understands the system and may require work from a qualified electrician to split out the zappi load. This may not be suitable for all batteries. 
      • Option 4: Buy a Libbi, it has the ability to distinguish between zappi and home energy usage.
  • I changed integration type and it's not working
    
    • We found in testing that some vehicles require being unplugged and plugged back in again after changing integration type. 
  • I requested a "bump charge" through the Octopus app and it didn't start/stop
    
    • A bump charge requested through the Octopus app may take a few minutes to arrive, it is not immediate. In testing it's generally a 40-80 second delay but that could vary. 
    • I cancelled the bump charge in the Octopus app but it didn't stop. Much like requesting a bump if you cancel a bump it takes a few minutes for Octopus to issue the command. However if you try to cancel a bump within 5 minutes of the bump starting it may not get cancelled. The solution here would be to cancel it via the myenergi app.

  Intelligent Octopus Scheduling

  Octopus has updated how schedules are displayed in their app. Previously, charging times were visible; however, these are no longer shown. Octopus controls all charging schedules, whether via integration with the zappi or directly with the vehicle, determining when charging begins and ends.

  As a general guideline, once you have set your 'ready by' time, the schedules are managed in the background to ensure your vehicle charges as required. For additional information, please contact Octopus directly, as we have no influence over their app settings.

  Warning: It is important to be aware that Octopus may also adjust charging plans mid-schedule, which can cause unexpected pauses in charging.

   

  

   

  Gaming the system

  In short, don't do it. If you're doing something to artificially increase the duration and/or frequency of your low cost slots then don't do it.

  Octopus receive telemetry data from your device indicating charge rate, energy delivered and grid draw so they have more than enough data to be able to identify who is abusing the system and may take action against you.

   

  Off-boarding / Suspending Smart Charging

  Off-boarding / Suspending Smart Charging

  If you wish to off-board or suspend smart charging then you can do so from the Octopus app.

  • Off-boarding / disconnect device: Completely removes the connection between Octopus and your device
  • Suspending: Flips a switch on the Octopus end which enables and disables their ability to control your device. It's still fully onboarded but not being controlled.

  1. Tap the profile button at the top right corner

  

  2. Then tap devices

  

  3. Then tap Intelligent Octopus Go

  

  4. From here you can toggle smart charging on/off or off board entirely using the "disconnect device" button.

  

  

• Yellow Warning Triangles

  A common issue reported to support that can usually be easily resolved by users themselves is the appearance of yellow warning triangles in the app.

  These triangles indicate that the data on the server for your devices is out of date.

  This can happen for various reasons, but it is unlikely to be caused by the app itself, so uninstalling and reinstalling the app is unlikely to fix the problem.

  Once the outage is resolved, the device will automatically send all the missing data it has stored in its memory to the server. Depending on how long the outage lasted, this process could take a few days to complete.

  Why does the warning occur then? 

  Change of Internet Provider?

  If you have changed your internet service provider they have likely also replaced your router which will have a new wifi network. Just so you know, you will need to update the wifi credentials in the device following this guide. 

  Warning:If you do not have the password to get into the device to change the wifi settings this cannot be provided by myenergi support, you must perform a wifi reset to start the wifi pairing process from the start.

  Home internet down?

  Do other wifi connected devices in your home work? If not then wait for service to be restored then your devices should reconnect. If not restarting the zappi wifi should resolve the issue. 

  Standalone hub issue?

  If you have a standalone hub which is connected directly to your router is it still powered and connected? The colours of the lights on the hub could indicate the source of the problem, the guide to them is here.

  • Server light off: Your hub hasn't received an IP address from your router.
    • This is a problem with your home network. Perhaps a loose/bad cable or some misconfiguration of your router.
  • Server light red: Your hub cannot connect to the server.
    • Is there an outage? Is your home internet up?
  • Server light blue: Your hub has connected but your device is not registered.
    • Follow the device registration process, you will need your hub serial and registration code. 
  • Server light green: Connected and data transmitting ok

  All the active devices on your network need to be able to communicate with the hub, is there a connection problem?

  • Zappi/Eddi light red: The hub has lost connection to your Zappi/Eddi.
    • Can you move the hub closer?
      • Perhaps try changing the channel of your local network to help work around any potential local interference.

  Poor Wi-Fi connection at the Device location? 

  We generally recommend that if your tablet or mobile phone can connect to the same network that you want your myenergi products to use, then our products will work well.

  However, if you are unable to get a good connection or any connection at all, this will have a negative impact on your myenergi system, and you will see yellow warning triangles frequently.

  In such cases, the best solution would be to boost or extend your Wi-Fi connection so that the myenergi devices can get a more reliable connection.

  You can check the signal strength of wifi connections via our products. Follow this guide to check out how.

  Shall I reboot my devices then?

  On rare occasions, it can be necessary to reboot your device completely.

  • For the zappi the easiest way to do this is to unplug the EV if it charging, then press the menu button once, then press and hold the menu button to trigger a device reboot. If for some reason that does not work, we suggest turning off the circuit breaker for the device, waiting 30 seconds and then turning it back on again. 
  • For the eddi, the easiest way is to use the rocker switch on the bottom of the device. Switch off, leave for a few seconds then turn back on. 
  • For libbi, turn off your controller via the spur fuse and back on again, this will reboot the controller. 

  Shall I update my devices?

  The current generation of firmware has several improvements to wifi performance and it is recommended that if you are not on version 5 at the least and can upgrade then it is strongly recommended to do so following this guide. 

  You can determine your current firmware version by using the screen on your device:

  Menu -> Information -> Page 1

   

• Registering myenergi Devices

  Overview

  Registering your myenergi devices is easy and there are two ways you can do it yourself. As the customer, you need to register because it ensures that the warranty is in your name and not the installer's. Let's go through both ways to register.

  Warning: myenergi does not accept registration in any of the forms than what is shown on this article. 

  Registering via myenergi Mobile App

   

   

  To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

  Step 1:

  Apple users, you can download the Myenergi app from the Apple Store using this link: Apple Store Myenergi App Link

  Android users can find the Myenergi app on the Google Play Store using this link: Google Play Store Myenergi App Link.

  Step 2: Once the app is loaded onto your device, open it and follow the steps outlined below to complete the registration process and unlock the full potential of your myenergi products.

  ---

  Once downloaded you will need to create a new myenergi account following these steps.

  1. Click on the "first time here" towards the bottom, or if you wish to use a social media log-in, tap more sign-in options.
  2. Confirm your first and last name to aid in warranty at a later date.
  3. You will now need to enter your email and then need to create a password, keeping to the guidelines as displayed. Make sure you repeat the password identically on the bottom line before pressing 'create account'
  4. Now set your communications preferences. Click 'Continue'
  5. Check your email account for the verification code you have been sent and enter that code.
  6 - That your account is now made and ready to register products and utilise them!
  7. Now tap the "+" to add your first product.
  8.Using a swipe motion, find the product you wish to connect.
  9.Tap to confirm your devices are paired & Connected to WiFi (where applicable)
  10. Now enter the details requested from your primary device.   To find your hub serial number and registration code click Here
  11. You will now see the product connecting to your app
  12. Give your location a name
  13. You will now see all your linked devices on the main display screen

   

  Registering Video

  Registering via myenergi myaccount

   

  To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

  Step 1: Go to myaccount.myenergi.com/registration using your preferred web browser.

  Step 2: Once the page is loaded onto myaccount.myenergi.com, you'll be prompted to create a new myenergi account. Follow the steps outlined below to complete the registration process and unlock the full potential of your myenergi products.

   

  Complete the email fields and password, or choose a single sign-on option (Google, Apple, Facebook).
  If you choose email, check for the verification code we'll send you and enter it.
  After verification, you'll see a welcome screen; click "Got it!"
  To register products, add your location details: Press "Add a location."
  Fill in the requested details; some sections are optional.
  Once your location is set, return to the dashboard.
  Next, add a myenergi product:
  Tap "Add my first product."
  Choose "Register a new product."
  Complete the form; the serial number is your main device, and the registration code is found in the device menus (Menu > Information > Page 2). If the code isn't visible, refer here for more help
  Now you are registered for warranty.
  You can also view the estimated end-of-warranty date.

   

  Offline Registration

   

  To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

  Step 1: Go to myaccount.myenergi.com/registration using your preferred web browser.

  Step 2: Once the page is loaded onto myaccount.myenergi.com, you'll be prompted to create a new myenergi account. Follow the steps outlined below to complete the registration process and unlock the full potential of your myenergi products.

   

  Complete the email fields and password, or choose a single sign-on option (Google, Apple, Facebook).
  If you choose email, check for the verification code we'll send you and enter it.
  After verification, you'll see a welcome screen; click "Got it!"
  To register products, add your location details: Press "Add a location."
  Fill in the requested details; some sections are optional.
  Once your location is set, return to the dashboard.
  Next, add a myenergi product:
  Tap "Add my first product."
  Choose "Register another product."
  Choose the product you wish to register and enter the serial number required. then press next.
  Now you are registered for warranty.
  You can also view the estimated end-of-warranty date.

   

   

• How to Set up & Reset Wi-Fi

  Connecting your myenergi device, such as a zappi, eddi, or libbi, to Wi-Fi enables it to communicate with the myenergi cloud, allowing remote monitoring, updates, and optimised energy usage. This guide will walk you through the steps required to connect your device to a Wi-Fi network.

  Requirements

  1. A compatible myenergi device with Wi-Fi capabilities. 
  2. A 2.4GHz Wi-Fi network (5GHz networks are not supported by myenergi devices).
  3. Your Wi-Fi network’s SSID (name) and password.
  4. Ensure your router's security settings are configured to WPA2 encryption for a secure and stable connection. 

  As a best practice, it is advisable to perform a reset before changing your Wi-Fi settings or setting up the device. This ensures that the Wi-Fi module is refreshed and prepared for the new configuration.

  Step-by-Step Guide

  Video Instructions

  Resetting Wi-Fi Config (Firmware Pre-5.551)

  iOS Connect 

  Android Connect 

   

  Menu Map Based Instructions

  IOS Connect

  Navigate to: Other Settings > Internet > Wi-Fi > Wi-Fi Config…

  If Wi-Fi is turned off, select it and press the +/TICK button to enable it. This may take a few seconds to update.

  Scroll down to Access Point, which should be set to On by default. If it is set to Off, select it and press the +/TICK button to turn it on.

  

  Press the Menu button to return to the Wi-Fi menu. Make a note of the SSID and Password or take a photo for your reference.

  

  You will need the Wi-Fi password for the next steps. Note:

  On your iPhone, navigate to Settings > Wi-Fi and select the myenergi network that matches your device's display.

  

  When prompted, enter the passcode you noted from your myenergi device.

  

  After entering the password, your phone/tablet should launch a web browser and take you to the Wi-Fi setup page. If not, open a web browser and enter 192.168.4.1.

  

  Requirements: The password must be a minimum of 8 characters long and include a combination of uppercase and lowercase letters, as well as digits.

  Remember this password, as you will need it to modify Wi-Fi settings in the future.

  Wait approximately 5-10 seconds for your password to change and the webpage to refresh.

  On the webpage, select your home Wi-Fi network from the Detected Networks list and enter your home Wi-Fi password. Then, press Connect.

  

  It is generally advisable to leave the “Show IP Settings” option unticked unless you need to assign a fixed IP address for your myenergi products.

   

  Wait for about 15 seconds for the connection to establish.

  

  To ensure the Wi-Fi is successfully connected, verify the following:

  

  Check the settings webpage to confirm that “Connected” is displayed as True and zappi displays Connected.

  If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point, Ie you have not moved too far from the myenergi product.

  Android Connect

  Navigate to: Other Settings > Internet > Wi-Fi > Wi-Fi Config…

  If Wi-Fi is turned off, select it and press the +/TICK button to enable it. This may take a few seconds to update.

  Scroll down to Access Point, which should be set to On by default. If it is set to Off, select it and press the +/TICK button to turn it on.

  

  Press the Menu button to return to the Wi-Fi menu. Make a note of the SSID and Password or take a photo for your reference.

  

  You will need the Wi-Fi password for the next steps. Note:

  On your Android Phone, navigate to Settings > Wi-Fi and select the myenergi network that matches your device's display.

  

  When prompted, enter the passcode you noted from your myenergi device.

  

  A new window will prompt you to create a password to secure the Wi-Fi settings. 

  After entering the password, your phone/tablet should launch a web browser and take you to the Wi-Fi setup page. If not, open a web browser and enter 192.168.4.1.

  

  Requirements: The password must be a minimum of 8 characters long and include a combination of uppercase and lowercase letters, as well as digits.

  Remember this password, as you will need it to modify Wi-Fi settings in the future.

  Wait approximately 5-10 seconds for your password to change and the webpage to refresh.

  On the webpage, select your home Wi-Fi network from the Detected Networks list and enter your home Wi-Fi password. Then, press Connect.

  

  It is generally advisable to leave the “Show IP Settings” option unticked unless you need to assign a fixed IP address for your myenergi products.

   

  Wait for about 15 seconds for the connection to establish.

  

  To ensure the Wi-Fi is successfully connected, verify the following:

  

  Check the settings webpage to confirm that “Connected” is displayed as True.

  Warning: If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point, Ie you have not moved too far from the myenergi product.

  WPS Connect

  1. Access the Wi-Fi Menu:
  Navigate to the Wi-Fi option on your Myenergi product. If the Wi-Fi setting is currently Off, select it and press the +/TICK button to enable it.

  

  2. Activate WPS:
  Once Wi-Fi is turned on, select the "WPS Activate" option from the menu.

  

  3. Press the WPS Button on Your Router:
  When prompted, locate and press the WPS button on your router. Please note that the location of the WPS button may vary depending on the router model.

  

  4. Confirm Connection on Your Myenergi Product:
  Return to your Myenergi product and press the +/TICK button to initiate the connection.

  

  5. Wait for Connection:
  Monitor the screen on your Myenergi product until it displays "Connected," indicating that the Wi-Fi setup is complete.

  

  If the connection does not succeed on the first attempt, press the WPS button on the router again and activate WPS on your Myenergi product to retry the connection.

  6. Connection Confirmation:
  Once the display reads "Wi-Fi Connected," your Myenergi product is successfully connected to your router.

  Troubleshooting Wi-Fi Connection Issues

  If you encounter difficulties connecting your myenergi device to Wi-Fi, try the following troubleshooting steps:

  Check Network Compatibility

  • Ensure that your router supports 2.4GHz Wi-Fi, as myenergi devices do not support 5GHz bands.
  • If your router broadcasts both 2.4GHz and 5GHz networks with the same name, consider separating them or temporarily disabling the 5GHz network during setup.

  Improve Signal Strength

  • Place the device closer to your Wi-Fi router, especially during setup. If your mobile device has a poor signal to the router at the location of the myenergi product, consider using a Wi-Fi range extender to improve coverage.

  Restart Your Router and Device

  • Power off your router for a few seconds and then restart it. Wait for the router to re-establish an internet connection.
  • Restart the myenergi device and attempt to reconnect to the Wi-Fi. 

  Verify Network Credentials

  • Double-check that you are entering the correct Wi-Fi password, as even small errors will prevent connection.

  Check Mobile Device Connectivity

  If unable to connect, check if your mobile device connects to the router when near the myenergi product. This can help identify whether the issue lies with the device or the network.

  Reset to New Network Settings

  If you have changed your router or internet provider, reset and reconnect the myenergi products to the new network settings, as they won't automatically detect these changes.

   

  myenergi Wi-FI BGN Standard

  Our internal Wi-Fi cards adhere to the 802.11 BGN standards, which encompass both the 802.11b and 802.11g specifications for wireless networking, as well as the more advanced 802.11n standard. This compliance ensures that our devices support a range of wireless transmission speeds and frequencies, allowing for reliable connectivity and improved performance in various networking environments. The integration of these standards facilitates effective data transfer and enhances the overall user experience, making our systems suitable for a wide array of applications.

• Christmas / New Year Opening Hours for myenergi Customer & Technical Support

  

  We will close at 2:00 PM on 24th December 2024 and will reopen at 9:00 AM on 2nd January 2025. 

  If you require assistance during this period, please use our Help Centre, where you will wide find a range of articles and FAQs that may resolve your issue.

  

  We wish you a Merry Christmas and a Happy New Year!

  The myenergi Team