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Frequently asked questions

Introducing, zappi Multiphase

Originally, we offered eight zappi variants: four 7kW single-phase units, available with either tethered or untethered cables in black or white, and four 22kW three-phase models, also available in both cable types and colours.

We’re simplifying our lineup to just four models. Our enhanced 22kW units now support both 7kW and 22kW applications, making selection easier for wholesalers and installers. Thanks to an over-the-air firmware update, your existing 22kW stock can now serve both 7kW single-phase and 22kW three-phase requirements.

From November 2024, we will discontinue the standalone 7kW SKUs. To make this transition as smooth as possible, we are not introducing new product SKUs at this time. For all new orders, simply continue using the four existing 22kW variant SKU codes, ensuring a seamless transition and continued simplicity in your ordering process.

Please watch the video below for guidance and share it with any colleagues who would benefit from learning about the product update.

Thank you! 

Thank you for your continued loyalty and support. We hope this update to our product lineup is welcome and will make managing your stock inventory easier while streamlining future orders.

If you need any further support, please don’t hesitate to contact your regional account manager, who will be happy to assist you.

Overview

There are 2 approaches to using your zappi with Intelligent Octopus (IO):

vehicle-based integration
zappi-based integration

If you are trying to onboard and struggling with the Octopus app side, see this article from Octopus for more help: Joining Intelligent Octopus Go with a Zappi

Which mode you chose to use is up to you but take note as you go through the IO registration process which mode you have chosen as the setup is different for each. The choice you make on this screen is key.

Warning: Note that not all vehicles support vehicle integration please see the Intelligent Octopus site for further details and compatibility

Compatibility and Configuration Summary

	Vehicle Integration	Zappi Integration
zappi version	All versions compatible	All versions compatible
zappi firmware	Any	V3+*
zappi internet connection	Not required	Required and must be stable
zappi mode	Fast	Eco+
zappi schedules	Must be removed
zappi solar divert	No	Yes
zappi Minimum Green Level	N/A	100%
zappi pin lock	Must be disabled or Charge set to On	Can be enabled but must be unlocked after connecting
Myaccount login	Not required	Required. Does NOT need to be the same email as Octopus account
Myaccount smart schedules	Must be removed
OCPP	Not required. Must be disabled if your device supports it
Time & Date	No requirement for accurate time/date	Accurate time and date required
Vehicle charging schedules	Must be removed
Vehicle internet connection	Required and must be stable	Not required
Home Assistant	zappi control via home assistant strongly discouraged
	Further information on configuration and expected operation can be found below.

* Technically any version from V3 upwards is compatible but we have noticed that some old versions of firmware do not behave quite as well as the newer ones, V4 firmware notably. It is recommended if you have issues to upgrade to the latest firmware.

Additional details

myaccount smart schedules can be removed here. If you cannot access this page you're not using smart schedules.
OCPP can be disabled here. If you cannot see the OCPP settings button you do not have an OCPP capable zappi and don't need to worry.
Time and data accuracy can be corrected using the update from cloud and auto DST functionality.
```
Menu -> Other Settings -> Time and Date
```
- Update from Cloud enabled to keep your zappi clock accurate
- Auto Daylight Saving Time (DST) enabled and correct location set.

IO has a requirement for both control and data accuracy. If Octopus cannot control charging as expected or the data they receive is not accurate then you may be removed from the IO tariff.

Further details about IO can be found here: https://octopus.energy/intelligent-faqs/

Changing integration method

If you are changing between integration methods then we advise you use the following process.

Remove the current integration from your Octopus account
Unplug your vehicle and then plug back in and make sure you vehicle is not at a charge limit
Enable the other integration method.

The unplug between disabling and enabling makes sure that the necessary connections are reset.

Vehicle Integration

In this mode Octopus & your vehicle controls charging so your zappi should be set to "Fast" mode.

Note that not all vehicles support vehicle integration, please see the Intelligent Octopus site for further details and compatibility.

Expected Operation

When you first plug in your vehicle it will begin charging straight away (if you don't have pin lock enabled) and Octopus will start receiving data from your vehicle. After a short period of time they will command your vehicle to stop charging and also generate a charging schedule. At the specified times in this schedule your vehicle will be commanded to start and stop charging as necessary.

In this mode the zappi effectively operates as "dumb" charger, it still has all the protective functionality in place such as grid monitoring but simply offers charge to your vehicle regardless of the time of day or solar generation. It is up to the car to decide whether or not to take that charge.

Troubleshooting

My vehicle didn't stop charging
- Have you disabled PIN lock on your zappi. Octopus only stops charging if it starts as soon as you connect. If you connect at 5pm but release the pin lock at 6pm charging will start and Octopus will not stop it. The recommendation is to disable the pin lock or set charge to on.
- This is likely a connectivity issue between your car and Octopus. If they didn't know it was charging or were unable to command it to stop charging for example. We advise you to contact Octopus.
My vehicle didn't start charging
- This could again be a connectivity issue as above but it also could be charger configuration. Make sure to clear any schedules from your device, smart schedules from myaccount, car charging schedules and that the device is set to fast mode.
- Do you have a pin lock on your zappi and did you enter it?
Solar divert isn't working
- This is expected, the car and Octopus are in full control of charging and are unaware of any solar generation.

Why did my EV charge outside of the boost periods?

Octopus periodically polls electric vehicles to avoid draining their 12V batteries. This polling frequency introduces a few nuances to how charging states are detected and managed:

Transition from Disconnected to Charging
If a vehicle moves directly from a "disconnected" state to an "actively charging" state while parked at home, Octopus will detect this as an unscheduled charge and stop it immediately. However, if the vehicle transitions from "connected" to "charging," Octopus interprets this as an intentional override, allowing the vehicle to continue charging until the next poll.
Implications of Polling and Timing
a. Extended Charging Period
When the vehicle begins charging from the "connected" state, it will continue to charge until Octopus polls again, regardless of the usual schedule or limits, because it was recognised as an override.

b. Polling and Pin Lock or Delays
In cases where a pin lock or a randomised start delay is in effect, Octopus may miss the precise moment of connection change. For instance, if the vehicle is momentarily in the "connected but not charging" state when Octopus polls, it will not trigger the "disconnected to charging" state change. Consequently, when the pin lock is unlocked, or the delay expires, the vehicle will begin charging but may not be stopped, as it no longer matches the "disconnected to charging" condition required for Octopus to intervene.

These side effects highlight the importance of aligning polling frequency with charging schedules and any custom vehicle settings, as the timing of Octopus's polling intervals plays a critical role in detecting state changes accurately.

Zappi Integration

In this mode your zappi controls the charging and as such your zappi should be set to "Eco+" mode.

Joining

When signing into myenergi through the Octopus app YOU MUST use the same login method you used for the myenergi app. If it's a username/password in the app you must use that, if it's a Apple login you must use that. Failure to do so will likely cause the process to break. The email/account type you use for Octopus or myaccount does not need to match.

Expected Operation

When you first plug in your vehicle it will not immediately start charging and will operate under the normal rules of Eco+ mode, i.e. it will take solar divert if you have it and the thresholds are met. Octopus will generate a charging schedule for your vehicle shortly after being plugged in. At the specified times in the Octopus schedule your zappi will be commanded to start boost and stop boost charging as necessary. No schedule is pushed directly to the device, if you wish to see the schedule it is available in the Octopus app.

The boosts sent will be roughly for the amount of energy that can be delivered in the specified time period or less. So if you have a 7kW charger and a boost of 1 hour is sent it will likely be for an addition of around 1-8kWh. As such in the event of an outage with your internet, Octopus or myenergi the boost may undershot/overshoot but not by a huge amount.

In this mode the zappi continues to allow solar divert and any vehicle can be connected to the charger. However, when the zappi is commanded to start charging it simply makes power available, it is down to the car to accept it. If the zappi reports "Charge delayed" that indicates it is making charge available to the vehicle but it is not accepting it. Please see the troubleshooting steps below.

If your device is put into either "Fast" or "Eco" mode Octopus will command it back to "Eco+" mode. If the device is in "Stop" mode then the device will not attempt to charge the vehicle.

If you want to initiate a boost yourself outside of the schedule you can do so from the device itself, the myenergi app or the Octopus app. In all cases the energy delivered during a boost will contribute to the target energy delivered to the vehicle and on completion of the boost the zappi will return to IO control. Octopus use the term "bump" in place of "boost", it means the same thing although it operates slightly differently, see the Octopus site for further details.

Important note: A bump charge issued by Octopus can take a few minutes to arrive, it is not immediate. Also there is a know bug in which if a bump is cancelled within 5 minutes of starting then the bump cancellation may not be sent.

If you want to make use of higher rate export and not divert to the Zappi then follow this guide

Beta, what does this mean?

This service is a beta product (a real world test with real customers) from both myenergi and Octopus so issues may arise from time to time. Although charging generally takes place during the night neither myenergi or Octopus have engineering and support staff available out of hours should an issue arise. If the service breaks at 2am on Christmas day for example it is unlikely to be investigated until the next working day.

If you have ongoing issues we advise you temporarily disable the integration from the Octopus app and temporarily setup a scheduled charge in the zappi to coincide with the overnight low-rate period until your issue can be diagnosed and rectified.

Note you should not do this on an ongoing basis as IO terms require a minimum number of IO controlled charges over a given period. Failure to perform regular IO charging may result in you being removed from the IO tariff.

A note on Home Assistant

Some customers use Home Assistant (HA) to control their zappi and flip it to different modes depending on the time of day. As previously mentioned IO eligibility requires Octopus to control your zappi to control charging.

We have asked Octopus about this and the current position is:

"usage of HA's to dictate charging behaviour will often result in the customer acting outside of the Intelligent Octopus Fair Use Policy"

So be aware if you use HA to control your zappi you may be removed from the IO tariff. We strongly advise you disable HA control of your zappi before switching tariff. If this is an unacceptable change then you should not join IO.

If you're using home assistant to prevent your home battery from discharging perhaps look at the situation differently. If your Zappi is boosting under IO then power is at the lower rate, perhaps charge your home batteries or put your batteries into "stop" mode.

Troubleshooting

I have been asked for a QR code while onboarding.
- This is a known bug within the octopus app, log out of the app and back in, this will fix the issue.
I cannot onboard through the Octopus app
- Make sure the login method you're using for the myenergi app is the same as the one you're using for IO onboarding. As a test, log out of the myenergi app, login to the myenergi app, if your devices are shown you should be fine.
My vehicle didn't stop charging
- If this was not solar divert then this is likely a connectivity issue between your zappi and Octopus. If they didn't know it was charging or were unable to command it to stop charging for example. Please email support@myenergi.com
My vehicle didn't start charging
- If your zappi is reporting "Charge delayed" then there is an issue with your vehicle not taking the charge offered.
  - Make sure to clear any charging schedules in the vehicle
  - Some vehicles are known to not wake to up when asked change, this is a known issue and we've been working with manufacturers to resolve the problem. Unfortunately if your vehicle is in this group we advise we contact your car manufacturer for an update.
- Do you have a pin lock on your zappi and did you enter it?
- If the zappi didn't go into boost mode at the expected time this may be a device communication issue, please email support@myenergi.com
I didn't get as much charge as I expected
- When you go through onboarding the choice of vehicle you make is important, for example if you pick a Tesla Model 3 Standard Range it has a 54kWh battery. From the Octopus app if you specify a 40% charge then 54 * 0.40 means it will attempt to deliver 21.6kWh. If you picked the wrong vehicle or you connect a different vehicle then the zappi will not know this and neither will Octopus, Octopus will still attempt to deliver around 21.6kWh within a margin of error.
- Vehicles have losses converting household AC power to DC for storage in the battery, the losses associated with this vary from vehicle to vehicle. As such you should not expect an exact 40% of energy to be delivered, it could vary a little. If you specifically need a lot of charge for a journey it may be best to overestimate to account for losses.
- We have found in some cases especially with PHEV's that requesting a 0-100% charge comes up short, if this frequently happens by a large amount then we advise you contact Octopus support to investigate and make sure they have the correct battery size for you vehicle registered.
I want to divert my solar energy and not be issued a grid schedule
- Your best bet is to pause IO integration from the Octopus app
I want to divert my solar energy and not be issued a grid schedule
- - Your best bet is to pause IO integration from the Octopus app

General Troubleshooting

My vehicle is charging during the day
- This is generally expected and part of the operation of intelligent Octopus, charging is scheduled when the current wholesale energy price is best. This could result in day time charging in periods of sun and high wind for example. The billing process for this is explained on the Intelligent Octopus FAQ page.
Zappi drained my home battery
- There's unfortunately not a lot we can do about this. Part of the agreement to using the IO tariff is the ability for Octopus to schedule a charge at any time of the day. This may result in a charge during the day causing your battery to discharge in an attempt to meet demand from a daytime zappi charge. The zappi does not have the ability to tell 3rd party batteries not to do this.
  - Option 1: Turn off your battery during the period when zappi will day-time charge as on the supplied Octopus schedule visible in their app.
  - Option 2: Temporarily update your battery schedule to charge during the cheaper period.
  - Option 3: Move your batteries own grid CT clamp so it cannot see the load generated by the zappi. This will likely be best done by your installer or someone who understands the system and may require work from a qualified electrician to split out the zappi load. This may not be suitable for all batteries.
  - Option 4: Buy a Libbi, it has the ability to distinguish between zappi and home energy usage.
I changed integration type and it's not working
- We found in testing that some vehicles require being unplugged and plugged back in again after changing integration type.
I requested a "bump charge" through the Octopus app and it didn't start/stop
- A bump charge requested through the Octopus app may take a few minutes to arrive, it is not immediate. In testing it's generally a 40-80 second delay but that could vary.
- I cancelled the bump charge in the Octopus app but it didn't stop. Much like requesting a bump if you cancel a bump it takes a few minutes for Octopus to issue the command. However if you try to cancel a bump within 5 minutes of the bump starting it may not get cancelled. The solution here would be to cancel it via the myenergi app.

Intelligent Octopus Scheduling

Octopus has updated how schedules are displayed in their app. Previously, charging times were visible; however, these are no longer shown. Octopus controls all charging schedules, whether via integration with the zappi or directly with the vehicle, determining when charging begins and ends.

As a general guideline, once you have set your 'ready by' time, the schedules are managed in the background to ensure your vehicle charges as required. For additional information, please contact Octopus directly, as we have no influence over their app settings.

Warning: It is important to be aware that Octopus may also adjust charging plans mid-schedule, which can cause unexpected pauses in charging.

Gaming the system

In short, don't do it. If you're doing something to artificially increase the duration and/or frequency of your low cost slots then don't do it.

Octopus receive telemetry data from your device indicating charge rate, energy delivered and grid draw so they have more than enough data to be able to identify who is abusing the system and may take action against you.

Off-boarding / Suspending Smart Charging

If you wish to off-board or suspend smart charging then you can do so from the Octopus app.

Off-boarding / disconnect device: Completely removes the connection between Octopus and your device
Suspending: Flips a switch on the Octopus end which enables and disables their ability to control your device. It's still fully onboarded but not being controlled.

1. Tap the profile button at the top right corner

2. Then tap devices

3. Then tap Intelligent Octopus Go

4. From here you can toggle smart charging on/off or off board entirely using the "disconnect device" button.

Resolving Yellow Warning Triangles in the myenergi App
A common issue reported by users is the appearance of yellow warning triangles in the myenergi app. These triangles indicate that the data on the server for your devices is out of date.

While this can seem concerning, it is often something that users can resolve themselves without contacting support. Below, we explain the causes and steps to resolve this issue in detail.

Why Do Yellow Warning Triangles Appear?

The warning triangles usually appear when your devices are unable to send data to the server. This is not caused by the app itself, so uninstalling and reinstalling the app will not fix the issue.

Once the connection issue is resolved, your devices will automatically resend any missing data stored in their memory. Depending on the length of the outage, this process may take a few days to complete.

Here are the most common causes and solutions:

1. Change of Internet Provider or Wi-Fi Network

If you recently switched your internet service provider, it’s likely that your router has been replaced, resulting in a new Wi-Fi network. In this case, you must update the Wi-Fi credentials on your devices. Follow this guide to update the Wi-Fi settings.

Warning: If you don’t know the password to access your device for Wi-Fi updates, myenergi support cannot provide it. You must perform a Wi-Fi reset to start the pairing process from scratch.

2. Home Internet Outage

If your home internet is down, your devices will temporarily lose connection. Check if other Wi-Fi-connected devices (e.g., phones, tablets) are working. Once the internet service is restored, your devices should reconnect automatically. If they do not, restart your device’s Wi-Fi following the appropriate steps in this guide.

3. Standalone Hub Issues

If you use a standalone hub connected directly to your router, ensure it is powered on and connected. The hub’s light colours can indicate the problem:
- No Server Light: The hub hasn’t received an IP address. Check your router or Ethernet cables.
- Red Server Light: The hub cannot connect to the server. Ensure your home internet is working.
- Blue Server Light: The hub is connected, but your devices aren’t registered. Re-register your devices using the hub serial and registration code.
- Green Server Light: Everything is working correctly.
If the hub is far from your zappi or eddi, consider moving it closer or changing your Wi-Fi channel to avoid interference.

4. Poor Wi-Fi Signal at Device Locations

If your myenergi devices are installed in areas with weak Wi-Fi signals, they may struggle to maintain a reliable connection, leading to frequent yellow warning triangles.

Solution:
Boost or extend your Wi-Fi coverage to improve connectivity. You can also check the signal strength through your device by following this guide.

5. Rebooting Your Devices

If other steps fail, a full reboot of your device may resolve the issue:
- zappi: Unplug the EV (if charging), press the menu button once, then press and hold the menu button to reboot. If this fails, turn off the circuit breaker for 30 seconds and turn it back on.
- eddi: Use the rocker switch on the bottom of the device. Switch it off, wait a few seconds, and turn it back on.
- libbi: Turn off the controller using the spur fuse, wait a few seconds, and turn it back on.
6. Updating Your Firmware

Updating your device firmware can improve Wi-Fi performance. If your firmware version is below 5, we strongly recommend upgrading. Follow t his Page for detailed instructions.

How to Check Your Firmware Version:
Use your device’s screen: Menu → Information → Page 1

Registering myenergi Devices

Overview

Registering your myenergi devices is easy and there are two ways you can do it yourself. As the customer, you need to register because it ensures that the warranty is in your name and not the installer's. Let's go through both ways to register.

Warning: myenergi does not accept registration in any of the forms than what is shown on this article.

Registering via myenergi Mobile App

To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

Step 1:

Apple users, you can download the Myenergi app from the Apple Store using this link: Apple Store Myenergi App Link

Android users can find the Myenergi app on the Google Play Store using this link: Google Play Store Myenergi App Link.

Step 2: Once the app is loaded onto your device, open it and follow the steps outlined below to complete the registration process and unlock the full potential of your myenergi products.

Once downloaded you will need to create a new myenergi account following these steps.

1. Click on the "first time here" towards the bottom, or if you wish to use a social media log-in, tap more sign-in options.
2. Confirm your first and last name to aid in warranty at a later date.
3. You will now need to enter your email and then need to create a password, keeping to the guidelines as displayed. Make sure you repeat the password identically on the bottom line before pressing 'create account'
4. Now set your communications preferences. Click 'Continue'
5. Check your email account for the verification code you have been sent and enter that code.
6 - That your account is now made and ready to register products and utilise them!
7. Now tap the "+" to add your first product.
8.Using a swipe motion, find the product you wish to connect.
9.Tap to confirm your devices are paired & Connected to WiFi (where applicable)
10. Now enter the details requested from your primary device. To find your hub serial number and registration code click Here
11. You will now see the product connecting to your app
12. Give your location a name
13. You will now see all your linked devices on the main display screen

Registering Video

Registering via myenergi myaccount

To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

Step 1: Go to myaccount.myenergi.com/registration using your preferred web browser.

Step 2: Once the page is loaded onto myaccount.myenergi.com, you'll be prompted to create a new myenergi account. Follow the steps outlined below to complete the registration process and unlock the full potential of your myenergi products.


Complete the email fields and password, or choose a single sign-on option (Google, Apple, Facebook).
If you choose email, check for the verification code we'll send you and enter it.
After verification, you'll see a welcome screen; click "Got it!"
To register products, add your location details: Press "Add a location."
Fill in the requested details; some sections are optional.
Once your location is set, return to the dashboard.
Next, add a myenergi product:
Tap "Add my first product."
Choose "Register a new product."
Complete the form; the serial number is your main device, and the registration code is found in the device menus (Menu > Information > Page 2). If the code isn't visible, refer here for more help
Now you are registered for warranty.
You can also view the estimated end-of-warranty date.

Offline Registration

To begin your journey with myenergi and access a range of exclusive features and benefits, you'll first need to create a myenergi account. Follow these simple steps to get started:

Step 1: Go to myaccount.myenergi.com/registration using your preferred web browser.


Complete the email fields and password, or choose a single sign-on option (Google, Apple, Facebook).
If you choose email, check for the verification code we'll send you and enter it.
After verification, you'll see a welcome screen; click "Got it!"
To register products, add your location details: Press "Add a location."
Fill in the requested details; some sections are optional.
Once your location is set, return to the dashboard.
Next, add a myenergi product:
Tap "Add my first product."
Choose "Register another product."
Choose the product you wish to register and enter the serial number required. then press next.
Now you are registered for warranty.
You can also view the estimated end-of-warranty date.

How to Reset and (Re)Connect Your myenergi Device to Wi-Fi
Having a stable Wi-Fi connection is essential for ensuring your myenergi device functions correctly and can be accessed remotely. If you have recently changed your internet provider, updated your router settings, or are experiencing connectivity issues, you may need to reset and reconnect your device to Wi-Fi.

This guide will walk you through:
- The Wi-Fi requirements needed for a successful connection.
- How to reset the Wi-Fi module to clear previous network settings.
- How to connect your myenergi device to a new or existing network.
- Troubleshooting tips in case you encounter any issues during setup.
Following these steps will help you restore connectivity and ensure your myenergi device continues to operate as expected.
Requirements for a Stable Connection
Requirements for a Stable Connection

To ensure your myenergi device connects and operates smoothly, your router should meet the following requirements:

Supports 2.4GHz Wi-Fi (myenergi devices do not support 5GHz-only networks).

Uses WPA2 security (WPA3 may cause connection issues).

Has a stable internet connection with minimal packet loss.

MAC address filtering is disabled, or the myenergi device is whitelisted.

SSID broadcasting is enabled (hidden networks may not be detected).

If you experience Wi-Fi connectivity issues, check your router settings or contact your internet service provider.

Best Practice: Before changing Wi-Fi settings or setting up the device, perform a reset to refresh the Wi-Fi module and ensure a smooth configuration process.

myenergi Wi-Fi BGN Standard

myenergi devices use 802.11 BGN Wi-Fi standards, which include:

802.11b & 802.11g for standard wireless networking.

802.11n for improved speeds and connectivity.

This ensures reliable performance across different network environments, allowing for stable data transfer and enhanced user experience.
Resetting the Wi-Fi Module on Your myenergi Device
If you have recently switched to a new internet provider or are experiencing general Wi-Fi connectivity issues with your myenergi device, one of the recommended troubleshooting steps is to reset the Wi-Fi module within the zappi. This process ensures that any previously stored network credentials are erased, allowing you to reconnect the device to a new network without interference from outdated settings.

Steps to Reset the Wi-Fi Module

Locate the Reset Wi-Fi Option

Navigate to Menu>Other/Device Settings>Advanced>Reset Wi-Fi Config>

If prompted, enter the Advanced PIN. If you are unsure of the PIN, refer to any paperwork provided by your installer or contact support.

Confirm the Reset

Confirm the reset by pressing the tick (✓) or "+" button.

Note: The screen will return to the previous menu but not indicate a visible change, the reset has been completed, and the device has now forgotten the previous Wi-Fi network.

Reconnect to Wi-Fi

Once the reset is complete, the device will no longer remember any previous Wi-Fi credentials.

Go to the Wi-Fi Setup section of this article and follow the set-up method you wish to use.
Connect via iOS

1. Enable and Configure Wi-Fi on Your myenergi Device

Navigate to:

Other Settings > Internet > Wi-Fi > Wi-Fi Config…

Enable Wi-Fi (if disabled)

If Wi-Fi is turned off, select it and press the +/TICK button to enable it.

Wait a few seconds for the update to complete.

Ensure the Access Point is Enabled

Scroll down to Access Point (this should be On by default).

If it is Off, select it and press the +/TICK button to turn it on.

Record Network Details

Press the Menu button to return to the Wi-Fi menu.

Make a note of the SSID and Password displayed, or take a photo for reference.

2. Connect Your Phone to the myenergi Network

Open Settings > Wi-Fi on your phone.

Select the myenergi network that matches your device’s display.

Enter the password shown on your myenergi device.

If a web browser does not open automatically, manually enter 192.168.4.1 in a web browser.

Password Requirements
To ensure account security, passwords must meet the following criteria:

A minimum of 9 characters in length

Contain at least one uppercase letter

Include at least one number

Do not contain any special characters (e.g., !, @, #, etc.)

3. Configure Your Home Wi-Fi

On the setup page, select your home Wi-Fi network from the Detected Networks list.

Enter your home Wi-Fi password and press Connect.

Leave “Show IP Settings” unticked unless a fixed IP address is needed.

Wait 5–10 seconds for the settings to update.

4. Confirm the Connection

Allow about 15 seconds for the connection to establish.

Check the setup page to ensure "Connected" displays as True and that zappi shows "Connected".

If the connection does not establish, ensure your phone remains connected to the myenergi access point and is within range.
Connect via Android

1. Connect Your Android Phone to the myenergi Network

Open Settings > Wi-Fi on your Android phone.

Select the myenergi network that matches your device’s display.

Enter the passcode displayed on your myenergi device when prompted.

2. Secure the Wi-Fi Settings

A new window will appear, prompting you to create a password to secure the Wi-Fi settings.

This password must be at least 8 characters long and include a mix of uppercase and lowercase letters, as well as digits.

Remember this password, as it will be needed to modify Wi-Fi settings in the future.

Password Requirements
To ensure account security, passwords must meet the following criteria:

A minimum of 9 characters in length

Contain at least one uppercase letter

Include at least one number

Do not contain any special characters (e.g., !, @, #, etc.)

3. Access the Wi-Fi Setup Page

After entering the password, your phone/tablet should automatically launch a web browser and take you to the Wi-Fi setup page.

If the setup page does not open automatically, manually enter 192.168.4.1 in a web browser.

4. Connect to Your Home Wi-Fi

On the setup page, select your home Wi-Fi network from the Detected Networks list.

Enter your home Wi-Fi password and press Connect.

Leave “Show IP Settings” unticked unless a fixed IP address is required.

Wait 5–10 seconds for the settings to update and the webpage to refresh.

5. Confirm the Connection

Allow about 15 seconds for the connection to establish.

Check the setup page to ensure "Connected" displays as True.

Warning: If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point and that you have not moved too far from the myenergi product.
Connect via WPS

1. Access the Wi-Fi Menu

Navigate to the Wi-Fi option on your myenergi product.

If Wi-Fi is turned off, select it and press the +/TICK button to enable it.

2. Activate WPS

Once Wi-Fi is turned on, select “WPS Activate” from the menu.

3. Press the WPS Button on Your Router

When prompted, locate and press the WPS button on your route

The location of the WPS button may vary depending on your router model.

4. Confirm Connection on Your myenergi Product

Return to your myenergi product and press the +/TICK button to initiate the connection.

5. Wait for Connection

Monitor the screen on your myenergi product until it displays "Connected", confirming that the Wi-Fi setup is complete.

⚠️ Troubleshooting:

If the connection does not succeed on the first attempt, press the WPS button on the router again and reactivate WPS on your myenergi product to retry the connection.
Troubleshooting Wi-Fi Connection Issues
If you encounter difficulties connecting your myenergi device to Wi-Fi, try these steps:

1. Check Network Compatibility

Ensure your router supports 2.4GHz Wi-Fi, as myenergi devices do not support 5GHz bands.

If your router broadcasts both 2.4GHz and 5GHz networks under the same name, consider separating them or temporarily disabling 5GHz during setup.

2. Improve Signal Strength

Place the myenergi device closer to the router, especially during setup.

If your mobile device also has poor signal strength at the device location, consider using a Wi-Fi range extender to improve coverage.

3. Restart Your Router and Device

Power off your router for a few seconds and restart it. Wait for it to re-establish an internet connection.

Restart your myenergi device and attempt to reconnect.

4. Verify Network Credentials

Double-check that the Wi-Fi password is entered correctly. Even minor mistakes will prevent connection.

5. Check Mobile Device Connectivity

If the myenergi device fails to connect, check if your phone or tablet connects successfully to the router near the device.

This helps determine whether the issue lies with the device or network.

6. Reset to New Network Settings

If you've changed your router or internet provider, reset and reconnect your myenergi device to the new network, as it will not automatically detect these changes.