How To
- How do I Reboot zappi?
- What do the Bolt light on zappi colours mean?
- How to do I set up Pre-Conditioning on zappi?
- How to do a manual boost on zappi
- How to do a smart boost on zappi?
- What do the icons on my zappi screen mean?
Troubleshooting
- Bad Voltage Range
- Changing radio frequency on myenergi devices
- Charge Delayed
- Comms Fault #26 / NMI Displayed
- Contactor Fault - Voltage Related
- Factory Reset and Set Up - zappi v2.1
Installer Hub
- Compliance with the Electric Vehicles (Smart Charge Points) Regulations 2021: Legacy Charge Points
- Changing radio frequency on myenergi devices
- Importance of Rebooting After Fault-Inducing Tests
- Mounting Points and Drilling Guidance for the zappi
- Understanding the 60/70V Floating Voltage Issue with TIS Testers
- How to Install Tamper Detection on zappi 2.1
Multiphase
Three Phase Questions
Open Charge Point Protocol (OCPP)
- Myaccount & OCPP - AccessID Issues
- OCPP 1.6J Complete Overview
- What OCPP providers are currently supported by zappi?
- Setting up Open Charge Point Protocol (OCPP)
- Introduction to Commercial Mode
- How do I turn on commercial mode on zappi?
EV Information, Quirks and Settings
- Diagnosing Timed Boost Charging Issues in BMW X5 50e and Other Models Post-Firmware Update 8.5
- Understanding Why Many EVs Max Out at 11kW Charging Despite the zappi’s 22kW Capability
- Overheating Charging Sockets in Kia and Hyundai Vehicles
- Troubleshooting "Charge Delayed" and "EV Full" Issues with the Porsche Taycan
- Compatibility Issues Between Vauxhall e Corsa and zappi
- Troubleshooting "Charge Delayed" Notification on the Renault Megane
Grid Protection: Demand Side Response (DSR)
- Frequently Asked Question Around Grid Protection (DSR)
- How to Opt Permanently Out of Grid Protection
- How to skip for 24 hours
- The Importance of Grid Protection: Maximising Efficiency with myenergi Products
- Understanding Compatibility Between Intelligent Tariffs and Grid Protection / Demand Side Response (DSR)
- What is Grid Protection?
Guidance and Policies
- zappi & Intelligent Octopus Go
- Compliance with the Electric Vehicles (Smart Charge Points) Regulations 2021: Legacy Charge Points
- Reconnecting Your myenergi Device After Changing Wi-Fi Provider
- Supported Time Zones for myenergi Products
- Gridpay FAQ
- Electric Vehicles (Smart Charge Points) Regulations 2021 - Random Delay