Updating Hub Firmware
Keep your hub and connected devices up to date by following the instructions below. Choose the correct update process for your hub before you begin.
Why keep your devices updated?
Updates help maintain the security, performance and functionality of your system.
Updating devices is crucial for several reasons:
- Updates often contain patches for security vulnerabilities, helping to safeguard against potential threats and data breaches.
- Updates can improve device performance, efficiency and reliability, ensuring smoother operation and a better user experience. They may also introduce new features or enhancements and help keep devices up to date with evolving technology standards.
Regular updates help maintain the security, performance and functionality of your devices. There are two ways to update the hub firmware, depending on which hub you have.
Before you start
Check your hub variant and radio channel before beginning the update.
Check your hub serial number
There are two hub variants: Series 1 and Series 2. Check the first digit of your hub's serial number. If it starts with a 1, you have a Series 1 hub (PIC). If it starts with a 2, you have a Series 2 hub (Ti). Make sure you follow the instructions for the correct device.
Allow time for the update to finish
The update may take up to 5 minutes and the hub will reboot several times. Please be patient and allow the update to complete.
Hub firmware update instructions
Select the instructions that match your hub's serial number.
- Briefly press the download button on the hub.
- The server LED will turn white while the new firmware is updated.
- When the update is complete, the hub LEDs will return to their normal state:
- Power light: Green.
- Server light: Green, or blue if the hub has not been registered.
- Device lights: Blue, green or unlit, depending on which devices are connected.
Download the new device firmware
The next step is to download the device firmware images to the hub so that they can then be transferred to your zappi or eddi.
- Briefly press the download button.
- The server LED should turn white, potentially for 2–3 minutes, while the new firmware is downloaded.
- Once the firmware is downloaded, the server LED will return to blue or green.
To make sure you have the latest firmware on your hub, follow these steps:
- Unplug the power to the hub.
- Press and hold the download button.
- Plug the power back in again while continuing to hold the download button.
- Keep holding the button until the power light turns yellow, then release the download button.
- The power light should change to green and the server LED should turn white for up to a minute. This may take longer if the server is heavily loaded, so please be patient.
Download the new device firmware
The next step is to download the device firmware images to the hub so that they can then be transferred to your zappi or eddi.
- Briefly press the download button.
- The server LED should turn white, potentially for 2–3 minutes, while the new firmware is downloaded.
- Once the firmware is downloaded, the server LED will return to blue or green.
Hub firmware update
Allow the hub time to complete its update and reboot. The server light should return to blue or green when the hub firmware update is complete.