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I can't add my device into myaccount



  • Appletize

    I have followed the above advice but it doesnt work. In the Myenergi portal, the Eddi is showing as offline. However on the Eddi, it showing as being connected to the Internet and registerd. Have attempted to reach out to support but no response from them. 

  • Bhids

    Having had a Zappi installed a week ago, set up the Zappi using the app, gone to add it to the MyEnergi account, using the “Add an existing product already registered in the Myenergi App” comes up with a message saying “Check credentials”… so followed the above method and it just says the device is already registered. 

    I too reached out to support but alas not had any response yet.


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