How to Purchase Extended Warranty
Enjoy additional peace of mind with myenergi Extended Warranty. Extend the protection of your eligible zappi or eddi product by an additional two years beyond its standard warranty.
Why purchase Extended Warranty?
Extended Warranty provides additional protection and support should an issue arise with your eligible myenergi product.
Peace of mind
In case an issue arises with one of your products, Extended Warranty covers your product for an additional two years after your standard warranty expires.
Expert support
Should you need to make a claim, our friendly team of advisors are on hand to support. We will manage your claim from repair to full replacement.
Savings over time
Protect yourself against potential financial loss. If something goes wrong, costs associated with resolving your issue are covered, subject to the Terms and Conditions.
Additional protection
Extend your eligible product's standard warranty by a further 24 months.
For full details of what is covered, please read the myenergi Product Warranty Terms and Conditions.
Who can purchase Extended Warranty?
Extended Warranty is available to myenergi customers in mainland UK and the Republic of Ireland.
Extended Warranty is available for zappi and/or eddi products. Your product must be registered in myenergi myaccount before you can purchase the extension.
Eligible products
Extended Warranty can be purchased for:
- zappi
- eddi
Purchase deadline
You can purchase Extended Warranty at any time up to one month before your product's standard warranty expires.
At present, Extended Warranty only applies to zappi and eddi. It cannot currently be purchased for libbi.
Extended Warranty prices
The following prices include VAT.
Please refer to the Product Warranty Terms and Conditions for full warranty details.
How to purchase Extended Warranty
Extended Warranty can only be purchased through your myenergi myaccount. The purchase option will be displayed on your dashboard when your registered product is eligible.
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Open myenergi myaccount
Visit myaccount and sign in using your account details. -
Check your registered products
Make sure your zappi and/or eddi product is registered in your account. -
Check the dashboard
When your product is eligible, the option to purchase Extended Warranty will be displayed on your dashboard. -
Purchase your Extended Warranty
Follow the available purchase option in myaccount. Remember that the purchase must be completed at least one month before the standard warranty expires.
Extended Warranty cannot be purchased through the myenergi app or by another sales channel. You must use myaccount.
Extended Warranty FAQs
Find answers to common questions about purchasing and using myenergi Extended Warranty.
I have purchased Extended Warranty for zappi or eddi. Is my hub and harvi also covered for 5 years?
Yes. Extended Warranty will apply to hub and harvi when they were installed at the same time as your zappi or eddi.
How long do I need to wait for my product to be repaired or replaced?
Our Technical Support team will carry out a remote assessment first.
If necessary, we will arrange a home visit and appoint a myenergi approved warranty installer. We will work with you to agree a suitable time, also based on installer availability.
I want to ask my local installer to repair or replace the device. Will this be covered under warranty?
No. We will appoint an approved myenergi warranty installer once we have assessed the problem and decided a home visit is necessary.
All faults must be reported to myenergi first. Any unauthorised repairs or replacements will result in voiding the manufacturer warranty.
My zappi or eddi was replaced under warranty. Does the replacement get a new warranty?
No. Your replacement keeps the warranty dates of the product it replaced, so your standard warranty still ends on the original date.
If your original product had extended warranty, that cover carries over to the replacement automatically. You do not need to buy it again.
If your original product did not have extended warranty, you can still buy it for the replacement. Whether you are eligible, and when your cover ends, is worked out from your original product's warranty start date.
I'm moving house and taking my device with me. Will this be covered?
If the product is removed and re-installed by an approved myenergi installer, we will, following your request, maintain the warranty protection for your product in your new home.
I live on one of the UK's remote islands. Will I be covered if my product is faulty?
The warranty terms apply to products installed in mainland UK, Northern Ireland and the Republic of Ireland.
If you live on a remote island or in the Scottish Highlands, please call us so we can assist you further.
Can I extend the warranty on my libbi?
At the moment, this is not possible. Extended Warranty only applies to zappi and eddi.
Still have questions?
If you need further assistance with Extended Warranty, please contact our Support Team.
Contact Support