Our Support Contact Process
We are excited to announce a key change to our support process designed to enhance service efficiency and reduce response times. This improvement is now live.
What Has Changed?
The support@myenergi.com email address is no longer available for initial contact.
If you send an email to this address, you will receive an automated response notifying you that this channel is now closed. Instead, all support queries should be raised via our Support Help Centre at support.myenergi.com. To submit a request, simply click "Submit a Request" at the top right of your screen.
For full details on how to contact our support team, please refer to our dedicated article:
➡️ How to Contact Myenergi Support
Why Have We Made This Change?
This adjustment has been introduced to streamline our support process and prevent delays caused by missing context or incomplete information. Previously, our support team often had to request additional details before troubleshooting could begin, leading to slower response times.
By directing all initial queries through our Help Centre, we can ensure that:
- Customers provide all necessary information upfront, allowing us to diagnose and resolve issues more quickly.
- Our team can prioritise and categorise requests efficiently, ensuring they reach the right specialists.
- Support interactions are tracked and managed more effectively.
What If I See the Support Email on My Packaging?
We understand that some customers may still see the support@myenergi.com email address printed on product packaging. Unfortunately, some previously manufactured units may still be shipped with this outdated information.
We sincerely apologise for any inconvenience this may cause. Please rest assured that while the email address is no longer in use, our Help Centre is fully operational and ready to assist you with any queries.
Are Phone Calls Affected?
No, this change only applies to email support. Our phone support remains unchanged, and you can continue to contact us as usual for urgent enquiries.