Wholesaler/Distributor Returns Policy

We understand that sometimes a customer may return a product to you due to a suspected fault or defect. In these cases, you may wish to return the product to myenergi under our product warranty scheme. Please follow the steps below to ensure a smooth and efficient process.

Step-by-step: Returning a Product Under Warranty

1. Check Warranty Eligibility
   Ensure the product is still within its warranty period.
   You must return it to us within one month of identifying the issue.
   
   
2. Submit a Warranty Claim
   Go to Submit a Request on our website.
   
   
3. Select Customer Type and Return Reason
   
   • Choose Wholesaler as your customer type.
   • Select Wholesale Product Returns as your contact reason.
   
   
4. Wait for Your CRMA Number
   Once your claim is submitted, you’ll receive a notification and ticket reference number.
   Please wait for your CRMA Number, which will be emailed to you shortly after.
   Your CRMA or ticket number must be quoted in all future correspondence and clearly marked on the product packaging.
   
   
5. Return the Product
   Send the product(s) to:
   myenergi Ltd.
   Warranty Returns
   Warranty Claim Reference No. “CRMA”
   Pioneer Business Park
   Faraday Way
   Stallingborough, Grimsby
   DN41 8FF
   

   Ensure the outside of the parcel clearly displays the Warranty Claim Reference Number (CRMA).
   
   

6. Assessment of the Return
   

   We aim to assess all returned items within 10 working days of receipt.

   • If a fault or defect covered under warranty is confirmed, a like-for-like replacement will be issued.
   • If no fault is found, the product will be returned to you.
   
   
7. Credit for Carriage (if eligible)
   If the fault is confirmed, a credit note will be issued for the return shipping, based on your submitted debit note.

    

Need Help?

If you have any questions about the returns process, please contact your Business Development Manager.