Wholesale support · Returns
Wholesaler / Distributor Returns Policy
If a customer returns a product to you due to a suspected fault or defect, you may wish to return it to myenergi under our product warranty scheme. Follow the process below to help ensure your return is handled smoothly and efficiently.
This policy applies to wholesalers and distributors based in England, Scotland and Wales only.
31-day wholesale return timeframe
If a device is suspected to be faulty within 31 days of installation, the End User or Installer may return it to the wholesaler from whom it was originally purchased.
The wholesaler should then process the return in accordance with the Wholesaler / Distributor Returns Policy outlined below.
Important returns rules
Please read these points before submitting a claim.
We only offer a like-for-like replacement for returned products.
Product-for-product swaps and credit-for-stock returns are not available.
The wholesaler must return the device to myenergi within one month of receiving it back from the End User or Installer.
We aim to assess all returned items within 10 working days of receipt.
Step-by-step returns process
Follow each step when returning a product under warranty.
Check warranty eligibility
Before submitting a claim, check that the product is still within its warranty period.
The wholesaler must return the device to myenergi within one month of receiving it back from the End User or Installer.
Submit a warranty claim
Go to the myenergi website and select Submit a Request to start your claim.
Select your customer type and return reason
When completing the request form, select:
- Customer type: Wholesaler
- Contact reason: Wholesale Product Returns
Wait for your CRMA number
Once your claim has been submitted, you will receive a notification and ticket reference number.
Your CRMA number will be emailed to you shortly after.
Your CRMA or ticket number must be quoted in all future correspondence and clearly marked on the product packaging.
Return the product
Send the product to the warranty returns address shown below.
Make sure the outside of the parcel clearly displays your Warranty Claim Reference Number (CRMA).
Assessment of the return
We aim to assess all returned items within 10 working days of receipt.
- If a fault or defect covered under warranty is confirmed, a like-for-like replacement will be issued.
- If no fault is found, the product will be returned to you.
Credit for carriage (if eligible)
If the fault is confirmed, a credit note will be issued for the return shipping, based on your submitted debit note.
Warranty returns address
Use the following address when sending your product to myenergi.
Send your return to
myenergi Ltd.Warranty Returns
Warranty Claim Reference No. “CRMA”
Pioneer Business Park
Faraday Way
Stallingborough, Grimsby
DN41 8FF
Remember to clearly display your CRMA number on the outside of the parcel.
Failure to include your CRMA number on your return shipment will delay processing and may affect your entitlement to a replacement.
Need help?
If you have any questions about the wholesaler or distributor returns process, please contact your Business Development Manager.