Once a faulty part or unit has been replaced, ownership of the faulty unit will revert back to myenergi and therefore needs to returned back to us. This is so we can investigate the reason for the fault and to continually improve the quality of our products. The faulty part or unit can be returned using the box in which the replacement arrived.
In your correspondence with one of our Service Co-Ordinators, you will be sent a link and a reference number to create a pre-paid shipping label for Royal Mail. If you do not have a reference number, please contact your Service Co-Ordinator who will provide you with this.
NOTE: No printer required. Royal Mail can provide the following service for shipping labels.
- Royal Mail can bring the label to your address (If collection is chosen).
- Royal Mail can print off the shipping label at a post office, with the QR Code or reference which will be sent via email when you create your label.
How to create a Label
- Press the link that your Service Co-Ordinator has sent you to go to go to the Royal Mail Booking page.
- Add your reference number to the ACT Reference box and select "Warranty replacement" for Reason Return. Your reference number will follow this format: ACT-123456-SC123.
- Fill in your contact details, tick the confirmation box and if all details are correct, press "Create your label".
- Choose whether you would like to Royal Mail to collect from you address or whether you would like to drop off the package.
- (If Applicable) Print off the shipping label and attach to the package.
- Once the label has been attached and the package sealed, drop off the package or await collection as required.