Wi-Fi setup guide
Get your myenergi product online
Pick your product. We take you through it one step at a time.
Fix a problem
Find what you see
Open the problem. Try each fix in order.
Contact us
Still stuck?
Send us the step where it stopped. We do not have access to your router settings or broadband service.
Router or signal problem
Contact your broadband provider or network administrator. They help with router settings, firewall restrictions, Wi-Fi signal strength and turning on a 2.4GHz network.
Device or app problem
Contact myenergi. We support the product's connection process.
Send us these details
- Your device type and serial number
- The step you reached
- A photo of the device screen, or a screenshot of the app
- Your router make and model
Watch it done
Video guides
Short videos from myenergi Self Help. Pick your product, then your phone or your role. Press play to watch here.
zappi, eddi or libbi
With a screen. Pick the phone you use for setup.
Connect to Wi-Fi on iPhone
Connect your zappi, eddi or libbi to your home Wi-Fi using an iPhone.
Follow the written steps
Connect to Wi-Fi on Android
Connect your zappi, eddi or libbi to your home Wi-Fi using an Android phone.
Follow the written stepszappi GLO
Set up with Bluetooth and an app. Pick your role.
Connect your zappi GLO to Wi-Fi
Add your zappi GLO to the myenergi app, then join your home Wi-Fi.
Follow the written steps
Commission with the Installer Assistant app
Commission the zappi GLO on site with the step-by-step Installer Assistant app.