I can't pair my hub - Australia and New Zealand only – myenergi

When the eddi and zappi were first produced they were designed with radio that worked at 868MHz. This is an unlicensed radio frequency in most countries.

However, in Australia and New Zealand this frequency is not available and the freely available frequency is 915MHz.
The first eddi's and zappi's supplied to Australia and New Zealand were allowed as they were imported to test the market and were not, at that point, using the wireless.
We now supply products for Australia and New Zealand that are set to work at 915MHz - which is why the hub and eddi will not talk to each other.

To fix this, please follow these instructions.

1. Change the hub to work at 868MHz

Put the hub into pairing mode by briefly pressing the left hand “Pair” button
The power light should flash red, the server light will be yellow and one of the channel lights will be lit https://myenergi.com/wiki/hub/hub-status-lights/
Press and hold the “Pair” button and the “Download” button for 10 seconds until the server light goes out

2. Pair the eddi and the hub

Follow the standard process to pair the devices

3, Update the firmware on your eddi

See https://myenergi.com/wiki/myenergi-product-faqs/updating-your-firmware/
Once the eddi is updated, if the timezone is set to one of the Australian or New Zealand timezones then it will now be operating at 915MHz.
- Eddi LED on hub will turn red
- On eddi Linked Devices Info screen, there will be a ? next to the hub

4. Put the hub back onto the 915MHz frequency

Put the hub into pairing mode by briefly pressing the left hand “Pair” button
The power light should flash red, the server light will be yellow and one of the channel lights will be lit https://myenergi.com/wiki/hub/hub-status-lights/
Press and hold the “Pair” button and the “Download” button for 10 seconds until the server light turns yellow again

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