Your libbi may be affected by a known firmware bug if it is running an older inverter firmware version. Once after roughly a year the unit could temporarily power down for 24 hours.
Good to know
This issue does not damage libbi. It is temporary, but it causes disruption if it happens.
Important
During the firmware update, the backup circuit will also power off. If your home relies on this backup supply, plan your update for a time when this will not cause disruption.
How to prevent this
Update your libbi to the latest firmware versions. This resolves the issue permanently:
- CONTROLLER 5.445
- ARM 2700
- DSP 3000
- BMS 11259
Check your current versions and apply updates to the controller first, then the inverter.
Update guide
Watch the step-by-step video to check and update your firmware:
Tap the dropdown below to view the step-by-step guide for updating the inverter firmware.
Important
You MUST update the controller firmware first before following these steps.
Once your controller firmware is updated, ensure the inverter firmware is updated using the steps below.
- Open Main Menu › Device Settings › Installer Settings › ENTER PASSCODE (0000 Default) › System > Update Inverter › Read Advisors, Press + to continue › Press + To confirm Standard Install.
- Wait for the process to complete and confirm success before exiting.
Important
If you do not update, libbi may switch off for up to 24 hours on its anniversary date.
Need help?
If you need assistance, contact our support team through the Help Centre.