App and account setup
Find your registration code
You need a serial number and registration code to add your system to the myenergi app or your online account. Choose your product to find the right details.
My product has a screenzappi, eddi or libbi with a display and buttons.Find the code on Information, page 2 →
I have zappi GLONo screen. Setup uses an app and Bluetooth.Find the code in your handover email →
Screen-based products
zappi, eddi and libbi
Step 1 of 3
Open Information, page 2
On your product screen
Menu > Information > Page 2
Look for Reg S/N and Reg code. Use these details together when registering.
If no registration code is shown, check the internet connection and vHub setting in the next step.
Step 2 of 3
No registration code? Check these two things
For a product using its built-in vHub, start with its internet connection. Then check that vHub was enabled during installation.
Check 1
Is it connected to the internet?
If Wi-Fi has not been set up, your router has changed, or the connection has dropped, follow the Wi-Fi guide.
After reconnecting, return to Menu > Information > Page 2 and look for the code again.
Open the Wi-Fi setup guideUsing Ethernet? Check the cable and internet connection instead.
Check 2
Was Set vHub enabled?
The vHub is the built-in gateway connecting your system to myenergi. If it was not enabled at installation, the registration code might be missing.
Follow the vHub checks belowTurn on the intended vHub
Check Set vHub in Linked Devices
Use the product intended to provide your system's internet gateway.
Menu > Other / Device Settings > Installer Settings > Passcode (default: 0000) > Linked Devices
- Select Other Settings or Device Settings, as shown on your screen. Enter your installer passcode. The default is 0000, unless it has been changed.
- In Linked Devices, find Set vHub. If this is the intended gateway and no other hub or vHub is serving the system, select it so it shows a tick.
- Check the product is connected to the internet, then return to Menu > Information > Page 2.
Connected to Wi-Fi and Set vHub is ticked, but still no code?
A Wi-Fi connection alone does not confirm a server connection. Open Internet > Information and note the status shown.
NO IP ADDRESS points to the local network connection. No Response means the product is not receiving a response from the server. Follow the server connection guide and record the result for Customer Care.
Help centre: no response from the server
If the code is still missing, send Customer Care your serial number, firmware version, internet status and vHub setting.
My installation uses a separate hub
The hub provides your internet gateway. Do not enable another vHub just to make a code appear.
- Check Menu > Linked Devices Info to see whether the hub is listed. If it is missing, follow the pairing guide.
- Check the hub has power and an Ethernet connection to your router.
- Check the hub's server light using the table below.
| Server light | Meaning and next step |
|---|---|
| Blue | Connected to the server and not registered. Continue with registration. |
| Green | Already registered. Sign in to the existing account or use the account help below. |
| Red | No server response. Check your router and internet connection. |
| Off | No IP address from the router. Check the Ethernet connection and router. |
Step 3 of 3
Add your system to your account
- Open the myenergi app, or the online registration page.
- Enter the registration serial number and registration code from your screen.
- Follow the prompts to finish adding your system.
Already registered, using a new phone, or adding someone else's system? Use account help below.
Screenless products
zappi GLO
Step 1 of 2
Your code is in the handover email
zappi GLO has no screen. Find its serial number and registration code in the handover email sent after installer setup.
Search your inbox and junk folder for the myenergi handover email. Check the installer used the right email address.
No handover email?
Contact your installer first
Ask your installer to complete or confirm full commissioning and the required safety testing, then send your handover email.
zappi GLO will not charge until it has been fully commissioned. Adding it to the customer app does not complete the installer's setup or safety testing.
If the installation has already been commissioned and the email was lost or did not arrive, ask your installer to resend it through the Installer Assistant app.
What to ask your installer to confirm
- The product is fully commissioned using the Installer Assistant app.
- Required safety testing has been completed.
- Your email address is correct.
- Your handover email has been sent or resent, with the serial number and registration code.
Help centre: the Installer Assistant app · Installer guide: resend the handover email
Step 2 of 2
Use the details from your email
- Open the myenergi app and sign in or create your account.
- Start adding your system and select zappi GLO.
- Enter the serial number and registration code from your handover email.
- Follow the app setup guide. Complete Wi-Fi setup if your installer has not already connected it.
Open the zappi GLO app setup guide
Need to connect zappi GLO to Wi-Fi?
Account help
Already registered or using a new phone?
I have changed my phone
Sign in to the myenergi app with your existing account. Your system remains linked to that account. You do not need to register it again because you changed phones.
If you have forgotten your password, use the password reset option. If you still cannot access your system, contact Customer Care.
The product was registered by a previous owner
If you bought it second-hand, moved into a property with an existing installation, or do not have the previous account details, contact Customer Care for your region.
Provide evidence of ownership or purchase and the product serial number so we can check the account arrangement.
I want access to someone else's system
Ask the owner to share their location with your myenergi account. Use location sharing rather than trying to register their hub again.
Contact us
Still need your code?
For a missing zappi GLO handover email, contact your installer first. For an account issue or a code still missing after the checks, contact Customer Care.
Send Customer Care these details
- Your product model, serial number and country.
- The account email address you use, if already registered.
- A photo of Information, page 2, for a screen-based product.
- The internet status and whether Set vHub is ticked, where applicable.
- Whether your system uses a separate hub.
- For zappi GLO, whether commissioning and safety testing have been confirmed and the handover email received.
- Any error message, plus the checks you completed.
- Evidence of ownership if the system was registered by a previous owner.