In this article:
- Where do I find the Serial Number to register in the app / online account?
- Where to I find the Registration Code?
- My device has been registered before
- Can I add someone else's hub to my app?
- I can't find the registration code / the code is not displayed
Introduction
The first time you add your system to the myenergi app or the online account, you will be asked to enter:
- the Serial number
- the Registration code
Where do I find the Serial Number to register in the app / online account?
Please note that it's the Serial Number of your "Gateway Device" that needs to be entered. This depends on whether you have:
I have a myenergi hub
If you have a myenergi hub, then enter the serial number printed on the label on the bottom of the hub
I have a myenergi device with built in WiFi / Ethernet
The latest myenergi devices have built in WiFi / Ethernet port and don't need an external hub to connect to the internet.
On these devices the serial number is found on screen 2 the INFORMATION menu 
Where do I find the Registration Code?
The Registration Code is found on Page 2 of the INFORMATION menu.
This screen may look a little different depending on the device and the version of firmware installed,
My device has been registered before.
If your device has previously been registered (e.g. you bought it second hand), or you don't know any of the previous login details, please contact the myenergi technical support team for the region you are in.
You should also contact us if you have changed your phone and are having problems setting up the app / registering your myenergi devices in the app on the new phone.
Can I add someone else's hub to my app?
If this is not your hub, please ask the owner to share it with you (please see article on sharing here)
I can't find the registration code / the code is not displayed
If the registration code is not displayed on the Information Screen 2, there are two possible causes
- The hub is not paired to the eddi or the zappi,
Check the Linked Devices menu to check that the hub is listed.
If not, then you need to pair the hub to the zappi / eddi
or - The hub is paired, but it's not connected to the internet
Check that the server light on the hub is blue
If it's red or not lit then make sure your hub is connected to your router, the power light on the hub is green and you have an internet connection
If it's green then the hub is already registered
Comments
23 comments
Thanks for that information.
The reg code is not displayed but I don't have a hub, as my new Eddi has a built-in hub. So what do I do now?
same as above. I have the serial number but could not find the Reg number even though I have connected my Wifi to the Zappi. Also check the linked devices and not sure what i'm looking at but it says Zappi on the screen so I assume its connected.
Same problem. I don't have a hub. No registration code on page 2.
No hub..no registration code on page 2…built in hub in eddy
What’s next ,eddy only product I have but love
Same here, at the bottom of screen 2 it just says 'No Hub Connected'
Same as all above. NO reg code.
Same here and no help from myenergi and the solar panel company that fitted the device say they don't offer support for the myenergi app. How can myenergi allow a company to sell their product that they don't support. It is bizarre and very poor customer service .
I had the same issue as above and found the solution in the forum.
https://myenergi.info/eddi-registration-s-n-and-reg-code-t6612.html
You just need to reboot the Eddi after the WiFi setup and the reg code appears.
I have a brand new Zappi and cannot find the registration number? It is not on page 2 of information, nor on the paperwork?
I have the same problem but nothing seems to have been done as a result of all these comments
I have the same problem as the other posters . I cant see the S/N Reg code.
I Connect your house wifi using your WPS button on modem and WPS on eddie. When internet is connected turn eddie off for 30 sec and back on to reboot . The Reg number will be on information screen page 2.
Very very disappointed with my brand new Eddi. Same comments as above, the instructions don't match the device and neither does the online help. Expensive rubbish compared with my old system. Why is the company hiding?
Same here. The box is connected to my WiFi and I can see the serial number. NO REG CODE!!! Firmware updated and box rebooted several times. Any suggestions please?? 😠
Hi
Just had a brand new Zappi installed and utilising the harvi for CT’s. Can’t register to use the app as there is no reg code in the information page 2. Am I missing something hear? I purchased the Zappi for its supposed easy and setup installation and communications with solar and battery installs. Now thinking have I made the right choice? Any help out there please
I got the installer back in and we finally worked out that you HAVE TO connect to the WiFi first. You also have to watch settings because the eddi is assuming there is a vHub to connect to even though it's not required. It took a while to connect even with WPS. Eventually it connected and the eddi appeared to wake up! The menu changed and there was the Reg No. Registered the app then updated from V4 to V5 with no issues. The issued manual dated 2022 is of no use and frankly highly misleading. That said my new eddi seems to be a good piece of equipment.
thanks Colin
I don't have an eddi just the Zappi EV charger running as the master with a Harvi. but it makes sense that maybe the Zappi has not connected to my WFI and then not registerd.
Cheers
Mine is happily connecting to WiFi and has updated and rebooted. Still no reg code.
Hi Gareth
I just connected mine and also done the firmware update and yes Still no reg code.
Is anyone monitoring this thread from myenergi support?
Hey Paul - Powered down a few times, changed a couple of settings and then changed them back and - Bingo! Reg code appeared! No idea how I did it but it did appear. Great news for me, but not much help to you, I'm sorry to say. Shouldn't be like that… Good luck!
Hi Gareth - i had a little look through the menus and enabled the v- Hub in the advanced settings and “Bingo!” got the S/N and reg code so all good this end also
Excellent!
Zappi replaced the WiFi card and then the entire unit. Then they told me to open ports on my firewall (its a commercial prem) but still I have no details appearing on page 2 of the Information screen. Any suggestions from users woul be appreciate as I'm not sure Zappi Support have anything worthwhil to add to my case. THANKs
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