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How do I find my serial number and registration code?

Comments

23 comments

  • Eamon mcquillan

    Thanks for that information.
    The reg code is not displayed but I don't have a hub, as my new Eddi has a built-in hub. So what do I do now?

    -4
  • Wie Lok

    same as above. I have the serial number but could not find the Reg number even though I have connected my Wifi to the Zappi. Also check the linked devices and not sure what i'm looking at but it says Zappi on the screen so I assume its connected.

    -6
  • Jonathan Fain

    Same problem. I don't have a hub. No registration code on page 2.

    1
  • tonyshox2020

    No hub..no registration code on page 2…built in hub in eddy
    What’s next ,eddy only product I have but love

    -1
  • Simon King

    Same here, at the bottom of screen 2 it just says 'No Hub Connected'

    1
  • Denis Stephens

    Same as all above. NO reg code.

    0
  • Joecluxton

    Same here and no help from myenergi and the solar panel company that fitted the device say they don't offer support for the myenergi app. How can myenergi allow a company to sell their product that they don't support. It is bizarre and very poor customer service . 

    -1
  • Ciaran S

    I had the same issue as above and found the solution in the forum.

    https://myenergi.info/eddi-registration-s-n-and-reg-code-t6612.html

    You just need to reboot the Eddi after the WiFi setup and the reg code appears.

    0
  • David Bassett

    I have a brand new Zappi and cannot find the registration number? It is not on page 2 of information, nor on the paperwork?

    0
  • Stephen Brooks

    I have the same problem but nothing seems to have been done as a result of all these comments

    0
  • John Horne

    I have the same problem  as the other posters . I cant see the   S/N Reg code.

    0
  • Kevin Reilly

    I Connect your house wifi using your WPS button on modem and WPS on eddie. When internet is connected turn eddie off for 30 sec and back on to reboot . The Reg number will be on information  screen page 2. 

    0
  • Colin Froude

    Very very disappointed with my brand new Eddi. Same comments as above, the instructions don't match the device and neither does the online help. Expensive rubbish compared with my old system. Why is the company hiding?

    0
  • Gareth Chapman

    Same here. The box is connected to my WiFi and I can see the serial number. NO REG CODE!!! Firmware updated and box rebooted several times. Any suggestions please?? 😠

    0
  • Paul davies

    Hi

    Just had a brand new Zappi installed and utilising the harvi for CT’s. Can’t register to use the app as there is no reg code in the information page 2. Am I missing something hear? I purchased the Zappi for its supposed easy and setup installation and communications with solar and battery installs. Now thinking have I made the right choice? Any help out there please

     

    0
  • Colin Froude

    I got the installer back in and we finally worked out that you HAVE TO connect to the WiFi first. You also have to watch settings because the eddi is assuming there is a vHub to connect to even though it's not required. It took a while to connect even with WPS. Eventually it connected and the eddi appeared to wake up! The menu changed and there was the Reg No. Registered the app then updated from V4 to V5 with no issues. The issued manual dated 2022 is of no use and frankly highly misleading. That said my new eddi seems to be a good piece of equipment.

    -1
  • Paul davies

    thanks Colin 
    I don't have an eddi just the Zappi EV charger running as the master with a Harvi. but it makes sense that maybe the Zappi has not connected to my WFI and then not registerd.

    Cheers 

    0
  • Gareth Chapman

    Mine is happily connecting to WiFi and has updated and rebooted. Still no reg code.

    0
  • Paul davies

    Hi Gareth

    I just connected mine and also done the firmware update and yes Still no reg code. 

    Is anyone monitoring this thread from myenergi support?

    0
  • Gareth Chapman

    Hey Paul - Powered down a few times, changed a couple of settings and then changed them back and - Bingo! Reg code appeared! No idea how I did it but it did appear. Great news for me, but not much help to you, I'm sorry to say. Shouldn't be like that… Good luck!

    0
  • Paul davies

    Hi Gareth - i had a little look through the menus and enabled the v- Hub in the advanced settings and “Bingo!” got the S/N and reg code so all good this end also 

     

    0
  • Gareth Chapman

    Excellent!

    0
  • John

    Zappi replaced the WiFi card and then the entire unit. Then they told me to open ports on my firewall (its a commercial prem) but still I have no details appearing on page 2 of the Information screen. Any suggestions from users woul be appreciate as I'm not sure Zappi Support have anything worthwhil to add to my case. THANKs  

    0

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