Managed Mode (MNGD) on zappi
If your zappi 2.1 screen shows MNGD where the charging mode normally appears, your charger is in Managed Mode.
A smart charging service you have signed up to, such as Gridpay Auto Schedule or OVO Charge Anytime, is controlling when your car charges.
Managed Mode works like Eco+ between scheduled charges. It can still use surplus solar when enough is available, while locking the mode arrows and scheduling menus so they do not interfere with the service's charging plan.
You can still boost if you need charge straight away. Managed Mode switches off when you leave the service.
What does MNGD on my zappi screen mean?
MNGD is short for Managed Mode. It replaces the usual FAST / ECO / ECO+ / STOP label on the zappi 2.1 home screen.
It is not a fault. It tells you that a connected service is managing your charging schedule.
The zappi GLO does not have a screen, so you will not see MNGD displayed on the charger.
Why is my zappi in Managed Mode?
Your zappi is put into Managed Mode by a smart charging service you have connected it to. These include:
- Gridpay Auto Schedule
- OVO Charge Anytime
Each service has its own support information explaining how it schedules your charging.
If you do not recognise either of these services, see My zappi shows MNGD but I haven't signed up to anything.
What does Managed Mode actually do?
The service sends your zappi a charging schedule. The zappi stores the schedule locally and follows it, so charging can continue even if the internet drops out for a while.
Between scheduled charges
The zappi behaves like Eco+ and will charge from surplus solar or other generation when at least 1.4 kW is available.
This is why you may see your car charging during the day.
During a scheduled charge
The zappi charges from the grid at the rate set by the schedule, usually at full power.
Some services may vary the rate or add short breaks.
Managed Mode will never take energy out of your car battery.
What can I still do on the zappi?
Some controls remain available while Managed Mode is active.
Boost
Press the boost button on a zappi 2.1 as normal. On a zappi GLO, boost from the app instead.
Unlock the plug
You can still unlock the plug on untethered units.
PIN lock
PIN lock still works, but the zappi must be unlocked for a scheduled charge to start.
View menus
You can still open the menus to view settings and information, but some items cannot be changed.
What is locked in Managed Mode?
On the zappi 2.1, the following settings are locked or fixed while Managed Mode is active:
| Setting | Behaviour in Managed Mode |
|---|---|
| Charging mode | The up and down arrows are disabled. You cannot switch to FAST, ECO, ECO+ or STOP. |
| Boost timers and Smart Boost | Cannot be edited. |
| Manual boost amount | Fixed. |
| Minimum Green Level | Fixed at 100%. |
| Preconditioning | Off. |
| eSense input | Disabled. |
| Start-up mode | Fixed to ECO+. |
The myenergi app hides the charging mode and Minimum Green Level controls for a device in Managed Mode.
Any zappi timers or car charging schedules you had before are not used and should be removed so they do not conflict with the service's schedule.
I need to charge now. How do I boost?
You can request a boost when you need charge straight away.
How to boost
- On a zappi 2.1, press the boost button on the charger.
- On a zappi GLO, use the boost option in the app for the service you are using.
A boost charges at full power regardless of your tariff or available solar. It may therefore cost more than a scheduled charge. Use it only when you need it.
Can I stop a charge that is in progress?
Yes. Use the app that manages your smart charging service.
Gridpay
Use the myenergi app to manage or stop the charge.
Other services
Use the energy supplier's app or the app for the service you are signed up to.
You can stop a boost you started, and you can stop a scheduled charge.
Depending on the service, stopping a scheduled charge may clear the rest of that schedule until the service sends a new one. Check your service's support information for the exact steps.
In the myenergi app, you cannot stop a solar (Eco+) charge while Managed Mode is active. If you need it to stop, unplug the car.
Why is it charging during the day when I only wanted cheap overnight charging?
Managed Mode behaves like Eco+ between scheduled charges, so it can use surplus solar when available.
If you would rather not charge from solar at all, contact the support team for the service you are using and ask about your options.
Why did my zappi go into Managed Mode without me changing anything?
Managed Mode is switched on by the smart charging service, not manually on the zappi.
If you have recently joined a smart charging service, this is expected. You will have been told about it during sign-up. It can take up to an hour after signing up for the zappi to switch into Managed Mode.
If another person with access to your myenergi account joined a service, they will have accepted this on your behalf.
My zappi shows MNGD but I haven't signed up to anything
First, check whether a smart charging service is connected to your zappi.
-
Check the myenergi app.
Open your zappi in the myenergi app. If a smart charging service is managing it, the zappi screen in the app looks different. The usual mode controls are replaced by the service's status and schedule information.
-
Check your energy supplier's app.
Look for a connected charger or smart charging service.
-
Check with other account users.
Ask whether anyone else who uses your myenergi account has joined a smart charging service.
If none of these checks explain why your zappi is in Managed Mode, or your zappi has been offline from the myenergi cloud for a long time, contact myenergi Support.
Have your zappi serial number ready. Support can check whether a service is sending commands to your zappi and can help clear the mode.
How do I turn Managed Mode off?
To leave Managed Mode, you need to leave the smart charging service that is managing your zappi.
Gridpay
Leave the service through the myenergi app.
Other services
Leave the service through its own app.
Once you leave the service, your zappi will leave Managed Mode and normal mode control will return.
After leaving Managed Mode:
- Check the charging mode on your zappi.
- Set it to the mode you want to use.
- Re-enter any boost timers you used before.
Which zappi models support Managed Mode?
| zappi model | Managed Mode compatibility |
|---|---|
| zappi 2.1 | Supported on firmware version 5.736 or later. |
| zappi GLO | Supported. Firmware updates automatically. |
| zappi v1 and v2.0 | Not supported. These models will never show MNGD. Whether a smart charging service can still work with them depends on the service. |
Your zappi will need updating first. Some services update the firmware automatically when you join; others ask you to update before connecting.
Frequently asked questions
Is MNGD a fault with my zappi?
No. MNGD means Managed Mode is active. It tells you that a connected smart charging service is managing your charging schedule.
Will my zappi still charge from surplus solar?
Yes. Between scheduled charges, Managed Mode behaves like Eco+ and can use surplus solar or other generation when at least 1.4 kW is available.
Will Managed Mode drain my car battery?
No. Managed Mode will never take energy out of your car battery.
Can I change the charging mode while MNGD is displayed?
No. The charging mode controls are locked while Managed Mode is active. This prevents changes that could interfere with the service's charging schedule.
Can I still boost my car?
Yes. Use the boost button on a zappi 2.1 or the relevant app for a zappi GLO. A boost charges at full power regardless of tariff or solar, so it may cost more than a scheduled charge.
Does Managed Mode change my electricity tariff?
No. Managed Mode is only the control method. You pay your energy supplier for the electricity used as normal. Any rewards or rates come from the service you are using, not from Managed Mode itself.
Will my old zappi timers still work?
No. Any zappi timers or car charging schedules you had before are not used while Managed Mode is active. They should be removed so they do not conflict with the service's schedule.
How long does it take for Managed Mode to activate?
After signing up to a smart charging service, it can take up to an hour for the zappi to switch into Managed Mode.
What happens if my internet connection drops?
The zappi stores the charging schedule locally and follows it, so charging can continue even if the internet drops out for a while.
Still need help?
Questions about your schedule or rewards?
Contact the smart charging service you are signed up to.
Questions about your zappi itself?
Contact myenergi Support. If your zappi is showing MNGD unexpectedly, have your zappi serial number ready.