Having a stable Wi-Fi connection is essential for ensuring your myenergi device functions correctly and can be accessed remotely. If you have recently changed your internet provider, updated your router settings, or are experiencing connectivity issues, you may need to reset and reconnect your device to Wi-Fi.

This guide will walk you through:

The Wi-Fi requirements needed for a successful connection.
How to reset the Wi-Fi module to clear previous network settings.
How to connect your myenergi device to a new or existing network.
Troubleshooting tips in case you encounter any issues during setup.

Following these steps will help you restore connectivity and ensure your myenergi device continues to operate as expected.

Requirements for a Stable Connection

To ensure your myenergi device connects and operates smoothly, your router should meet the following requirements:

Supports 2.4GHz Wi-Fi (myenergi devices do not support 5GHz-only networks).
Uses WPA2 security (WPA3 may cause connection issues).
Has a stable internet connection with minimal packet loss.
MAC address filtering is disabled, or the myenergi device is whitelisted.
SSID broadcasting is enabled (hidden networks may not be detected).

If you experience Wi-Fi connectivity issues, check your router settings or contact your internet service provider.

Best Practice: Before changing Wi-Fi settings or setting up the device, perform a reset to refresh the Wi-Fi module and ensure a smooth configuration process.

myenergi Wi-Fi BGN Standard

myenergi devices use 802.11 BGN Wi-Fi standards, which include:

802.11b & 802.11g for standard wireless networking.
802.11n for improved speeds and connectivity.

This ensures reliable performance across different network environments, allowing for stable data transfer and enhanced user experience.

Resetting the Wi-Fi Module on Your myenergi Device

If you have recently switched to a new internet provider or are experiencing general Wi-Fi connectivity issues with your myenergi device, one of the recommended troubleshooting steps is to reset the Wi-Fi module within the zappi. This process ensures that any previously stored network credentials are erased, allowing you to reconnect the device to a new network without interference from outdated settings.

Steps to Reset the Wi-Fi Module

Locate the Reset Wi-Fi Option

Navigate to Menu>Other/Device Settings>Advanced>Reset Wi-Fi Config>
If prompted, enter the Advanced PIN. If you are unsure of the PIN, refer to any paperwork provided by your installer or contact support.

Confirm the Reset

- Confirm the reset by pressing the tick (✓) or "+" button.

Note: The screen will return to the previous menu but not indicate a visible change, the reset has been completed, and the device has now forgotten the previous Wi-Fi network.

Reconnect to Wi-Fi

Once the reset is complete, the device will no longer remember any previous Wi-Fi credentials.
Go to the Wi-Fi Setup section of this article and follow the set-up method you wish to use.

Connect via iOS

1. Enable and Configure Wi-Fi on Your myenergi Device

Navigate to:
- Other Settings > Internet > Wi-Fi > Wi-Fi Config…

Enable Wi-Fi (if disabled)
- If Wi-Fi is turned off, select it and press the +/TICK button to enable it.
- Wait a few seconds for the update to complete.
Ensure the Access Point is Enabled
- Scroll down to Access Point (this should be On by default).
- If it is Off, select it and press the +/TICK button to turn it on.
Record Network Details
- Press the Menu button to return to the Wi-Fi menu.
- Make a note of the SSID and Password displayed, or take a photo for reference.

2. Connect Your Phone to the myenergi Network

Open Settings > Wi-Fi on your phone.
Select the myenergi network that matches your device’s display.

Enter the password shown on your myenergi device.

If a web browser does not open automatically, manually enter 192.168.4.1 in a web browser.

Password Requirements
To ensure account security, passwords must meet the following criteria:

A minimum of 9 characters in length
Contain at least one uppercase letter
Include at least one number
Do not contain any special characters (e.g., !, @, #, etc.)

3. Configure Your Home Wi-Fi

On the setup page, select your home Wi-Fi network from the Detected Networks list.

Enter your home Wi-Fi password and press Connect.
Leave “Show IP Settings” unticked unless a fixed IP address is needed.
Wait 5–10 seconds for the settings to update.

4. Confirm the Connection

Allow about 15 seconds for the connection to establish.
Check the setup page to ensure "Connected" displays as True and that zappi shows "Connected".

If the connection does not establish, ensure your phone remains connected to the myenergi access point and is within range.

Connect via Android

1. Connect Your Android Phone to the myenergi Network

Open Settings > Wi-Fi on your Android phone.
Select the myenergi network that matches your device’s display.

Enter the passcode displayed on your myenergi device when prompted.

2. Secure the Wi-Fi Settings

A new window will appear, prompting you to create a password to secure the Wi-Fi settings.
This password must be at least 8 characters long and include a mix of uppercase and lowercase letters, as well as digits.

Remember this password, as it will be needed to modify Wi-Fi settings in the future.

Password Requirements
To ensure account security, passwords must meet the following criteria:

A minimum of 9 characters in length
Contain at least one uppercase letter
Include at least one number
Do not contain any special characters (e.g., !, @, #, etc.)

3. Access the Wi-Fi Setup Page

After entering the password, your phone/tablet should automatically launch a web browser and take you to the Wi-Fi setup page.

If the setup page does not open automatically, manually enter 192.168.4.1 in a web browser.

4. Connect to Your Home Wi-Fi

On the setup page, select your home Wi-Fi network from the Detected Networks list.
Enter your home Wi-Fi password and press Connect.
Leave “Show IP Settings” unticked unless a fixed IP address is required.
Wait 5–10 seconds for the settings to update and the webpage to refresh.

5. Confirm the Connection

Allow about 15 seconds for the connection to establish.
Check the setup page to ensure "Connected" displays as True.

Warning: If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point and that you have not moved too far from the myenergi product.

Connect via WPS

1. Access the Wi-Fi Menu

Navigate to the Wi-Fi option on your myenergi product.
If Wi-Fi is turned off, select it and press the +/TICK button to enable it.

2. Activate WPS

Once Wi-Fi is turned on, select “WPS Activate” from the menu.

3. Press the WPS Button on Your Router

When prompted, locate and press the WPS button on your route

The location of the WPS button may vary depending on your router model.

4. Confirm Connection on Your myenergi Product

Return to your myenergi product and press the +/TICK button to initiate the connection.

5. Wait for Connection

Monitor the screen on your myenergi product until it displays "Connected", confirming that the Wi-Fi setup is complete.

⚠️ Troubleshooting:

If the connection does not succeed on the first attempt, press the WPS button on the router again and reactivate WPS on your myenergi product to retry the connection.

Troubleshooting Wi-Fi Connection Issues

If you encounter difficulties connecting your myenergi device to Wi-Fi, try these steps:

1. Check Network Compatibility

Ensure your router supports 2.4GHz Wi-Fi, as myenergi devices do not support 5GHz bands.
If your router broadcasts both 2.4GHz and 5GHz networks under the same name, consider separating them or temporarily disabling 5GHz during setup.

2. Improve Signal Strength

Place the myenergi device closer to the router, especially during setup.
If your mobile device also has poor signal strength at the device location, consider using a Wi-Fi range extender to improve coverage.

3. Restart Your Router and Device

Power off your router for a few seconds and restart it. Wait for it to re-establish an internet connection.
Restart your myenergi device and attempt to reconnect.

4. Verify Network Credentials

Double-check that the Wi-Fi password is entered correctly. Even minor mistakes will prevent connection.

5. Check Mobile Device Connectivity

If the myenergi device fails to connect, check if your phone or tablet connects successfully to the router near the device.
This helps determine whether the issue lies with the device or network.

6. Reset to New Network Settings

If you've changed your router or internet provider, reset and reconnect your myenergi device to the new network, as it will not automatically detect these changes.