Device Wi-Fi Setup

Having a stable Wi-Fi connection is essential for your myenergi products to work correctly. Whether you're using the myenergi app to monitor performance, schedule charging, or enable smart features like grid monitoring or off-peak charging, a reliable internet connection ensures everything runs smoothly.

If you're setting up a new device, moved house, or recently changed your internet provider, this guide will show you exactly how to get your device connected to Wi-Fi again. The steps vary slightly depending on whether your product has a screen (like zappi, eddi, or libbi) or doesn’t (like GLO), but we cover both.

We’ve also included troubleshooting steps and advice to help you improve your connection if you're having signal issues, so you can get back to using your myenergi system with confidence.

Important

If you’ve recently changed your internet provider or replaced your router, it’s very likely you’ll need to reset and reconnect your myenergi devices to Wi-Fi. Old settings won’t carry over automatically. Scroll to the bottom of this page to see how to reset the connection.

Did you know?

You can check the quality of your Wi-Fi connection directly on zappi, eddi or libbi. Read this article to learn how.

Wi-Fi Setup for zappi, eddi, and libbi

All screen-based devices use the same menu structure for Wi-Fi setup. The steps differ slightly depending on whether you’re using iOS or Android. But first, make sure your Wi-Fi is set to ON in the device. 

Important

If you’ve recently changed your internet provider or replaced your router, it’s very likely you’ll need to reset and reconnect your myenergi devices to Wi-Fi. Old settings won’t carry over automatically. Scroll to the bottom of this page to see how to reset the connection.

 

To clear saved Wi-Fi details and reconnect to a new network, follow the steps below using the on-screen menu.

  1. Locate the Reset Wi-Fi Option
    • Navigate to Either Menu > Other/Device Settings > Advanced/Installer Settings > System > Reset Wi-Fi Config or Menu > Other/Device Settings > Advanced > Reset Wi-Fi Config .
    • If prompted, enter the Installer PIN. This is often supplied by your installer or may be found in your documentation.

  2. Confirm the Reset
    • Press the tick (✓) or plus (+) button to confirm the reset.
    • The screen will return to the previous menu, but no confirmation message is shown – this is normal.
  3. Enable and Configure Wi-Fi on Your myenergi Device
    • Navigate to: 
      • Other Settings > Internet > Wi-Fi > Wi-Fi Config…


      • Enable Wi-Fi (if disabled)
        • If Wi-Fi is turned off, select it and press the +/TICK button to enable it.
        • Wait a few seconds for the update to complete.

      • Ensure the Access Point is Enabled
        • Scroll down to Access Point (this should be On by default).
        • If it is Off, select it and press the +/TICK button to turn it on.

      • Record Network Details
        • Press the Menu button to return to the Wi-Fi menu.
        • Make a note of the SSID and Password displayed, or take a photo for reference.

iOS Setup

  1. Connect Your Phone to the myenergi Network
    • Open Settings > Wi-Fi on your phone. 
    • Select the myenergi network that matches your device’s display.

    • Enter the password shown on your myenergi device.

    • If a web browser does not open automatically, manually enter 192.168.4.1 in a web browser.

    Password Requirements

    To ensure account security, passwords must meet the following criteria:

    • A minimum of 9 characters in length

    • Contain at least one uppercase letter

    • Include at least one number

    • Do not contain any special characters (e.g., !, @, #, etc.) 

  2. Configure Your Home Wi-Fi
    • On the setup page, select your home Wi-Fi network from the Detected Networks list.

      WiFi_Setup.png
    • Enter your home Wi-Fi password and press Connect.
    • Leave “Show IP Settings” unticked unless a fixed IP address is needed.
    • Wait 5–10 seconds for the settings to update.

      WiFi_Reboot.png
  3. Confirm the Connection
    • Allow about 15 seconds for the connection to establish.
    • Check the setup page to ensure "Connected" displays as True and that zappi shows "Connected".

      Connection.png
    • If the connection does not establish, ensure your phone remains connected to the myenergi access point and is within range.

Tip

Look for the Wi-Fi icon on the screen once successfully connected.

Android Setup

  1. Connect Your Android Phone to the myenergi Network
    • Open Settings > Wi-Fi on your Android phone.
    • Select the myenergi network that matches your device’s display.

    • Enter the passcode displayed on your myenergi device when prompted.



  2. Secure the Wi-Fi Settings
      • A new window will appear, prompting you to create a password to secure the Wi-Fi settings.
      • This password must be at least 8 characters long and include a mix of uppercase and lowercase letters, as well as digits.

      • Remember this password, as it will be needed to modify Wi-Fi settings in the future.

    Password Requirements

    To ensure account security, passwords must meet the following criteria:

    • A minimum of 9 characters in length

    • Contain at least one uppercase letter

    • Include at least one number

    • Do not contain any special characters (e.g., !, @, #, etc.)

  3. Access the Wi-Fi Setup Page
    • After entering the password, your phone/tablet should automatically launch a web browser and take you to the Wi-Fi setup page.

      WiFi_Setup.png
    • If the setup page does not open automatically, manually enter 192.168.4.1 in a web browser.

  4. Connect to Your Home Wi-Fi
    • On the setup page, select your home Wi-Fi network from the Detected Networks list.
    • Enter your home Wi-Fi password and press Connect.
    • Leave “Show IP Settings” unticked unless a fixed IP address is required.
    • Wait 5–10 seconds for the settings to update and the webpage to refresh.

  5. Confirm the Connection
    • Allow about 15 seconds for the connection to establish.
    • Check the setup page to ensure "Connected" displays as True.

      Connection.png

Warning: If the connection screen does not appear, ensure that your phone or computer remains connected to the myenergi access point and that you have not moved too far from the myenergi product.

Reminder

Our devices require 2.4GHz Wi-Fi. Make sure your router supports and broadcasts this band.

Wi-Fi Setup for GLO (Screenless)

You can connect GLO to Wi-Fi using either the Installer Assistant or the Customer App. You must be within Bluetooth range of the GLO.

Using Installer Assistant
  1. Ensure GLO is powered and nearby.
  2. Open the Installer Assistant app.
  3. Tap Set up device and select your GLO.
  4. Go to Internet and ensure the connection type is set to Installer (me).
  5. Enable Wi-Fi, select the network, and enter the password.
  6. Tap Save then Install.

Installer Tip

This method is recommended during commissioning and handover.

Using Customer App

Before you start

Power cycle on your zappi GLO. Have your registration code and serial number ready.

1. Start setup

  1. Open the myenergi customer app.
  2. Tap “+ Tap here to add your first eco-system”.

2. Choose or add a location

  1. Select your location. If a previous location appears, you can use it.
  2. Otherwise, tap Add new location and name it.
  3. Fill in missing details such as the address.

3. Enter tariff information

  1. Select your tariff type.
  2. If you pick Single rate, the app skips dual-rate entry.
  3. If you pick Dual rate, enter your day and night times.

4. Add GLO

  1. Scroll to GLO and tap the plus icon.
  2. Confirm you have the registration code from your handover email.

5. Enter device details

  1. Enter the zappi GLO serial number, it starts with 3.
  2. Enter the registration code from your handover email.
  3. Give the eco-system a friendly name for easy identification.

6. Finish the add flow

  1. The device LEDs may flash during setup.
  2. The app will confirm setup complete.
  3. The eco-system appears in the app, it may show Offline until Wi-Fi is set.

Connect zappi GLO to Wi-Fi

Important

If your zappi GLO has been on for more than 15 minutes, power cycle it when prompted on screen.

7. Open Wi-Fi settings

  1. Tap the menu icon at the top left.
  2. Go to Settings, then Device settings.
  3. Tap Update Wi-Fi settings.

8. Select your GLO

  1. Tap your GLO serial number.
  2. Wait while the app connects to the device.
  3. Enter the Bluetooth PIN. It is in the manual. Support can provide it after ownership checks.

9. Join Wi-Fi

  1. If no networks appear, pull down to refresh.
  2. Tap your Wi-Fi network and enter the password.
  3. Tap Finish Wi-Fi setup.
 

After setup

It can take up to 10 minutes for the device to come online. The app updates once the server connection is secure.

Troubleshooting

Device still offline after 10 minutes

  • Confirm the correct Wi-Fi password.
  • Move closer to the router, then retry Update Wi-Fi settings.
  • Power cycle the zappi GLO and repeat Step 7 onward.

Requirements for a Stable Connection
  • Supports 2.4GHz Wi-Fi (myenergi devices do not support 5GHz-only networks).
  • Uses WPA2 security (WPA3 may cause connection issues).
  • Has a stable internet connection with minimal packet loss.
  • MAC address filtering is disabled, or the myenergi device is whitelisted.
  • SSID broadcasting is enabled (hidden networks may not be detected).
Our Wi-Fi Standard

myenergi devices use 2.4GHz Wi-Fi (IEEE 802.11b/g/n).

They do not support 5GHz This ensures reliable performance across different network environments, allowing for stable data transfer and enhanced user experience.

Troubleshooting Poor Wi-Fi
  • Check Network Compatibility:
    Ensure your router supports 2.4GHz Wi-Fi, as myenergi devices do not support 5GHz bands.
    If your router broadcasts both 2.4GHz and 5GHz networks under the same name, consider separating them or temporarily disabling 5GHz during setup.
  • Improve Signal Strength
    Place the myenergi device closer to the router, especially during setup.
    If your mobile device also has poor signal strength at the device location, consider using a Wi-Fi range extender to improve coverage.
  • Restart Your Router and Device
    Power off your router for a few seconds and restart it. Wait for it to re-establish an internet connection.
    Restart your myenergi device and attempt to reconnect.
  • Verify Network Credentials
    Double-check that the Wi-Fi password is entered correctly. Even minor mistakes will prevent connection.
  • Check Mobile Device Connectivity
    If the myenergi device fails to connect, check if your phone or tablet connects successfully to the router near the device.
    This helps determine whether the issue lies with the device or network.
  • Reset to New Network Settings
    If you've changed your router or internet provider, reset and reconnect your myenergi device to the new network, as it will not automatically detect these changes.

For full setup instructions, return to the relevant Wi-Fi Setup section of this article.

Last Resort WPS Connect

Connect via WPS

  1. Access the Wi-Fi Menu
    • Navigate to the Wi-Fi option on your myenergi product.
    • If Wi-Fi is turned off, select it and press the +/TICK button to enable it.

       
  2. Activate WPS
    • Once Wi-Fi is turned on, select “WPS Activate” from the menu.

       
  3. Press the WPS Button on Your Router
    • When prompted, locate and press the WPS button on your route
    • The location of the WPS button may vary depending on your router model.
      WPS_Buttons.jpg
       
  4. Confirm Connection on Your myenergi Product
    • Return to your myenergi product and press the +/TICK button to initiate the connection.

       
  5. Wait for Connection
    • Monitor the screen on your myenergi product until it displays "Connected", confirming that the Wi-Fi setup is complete.

⚠️ Troubleshooting:

  • If the connection does not succeed on the first attempt, press the WPS button on the router again and reactivate WPS on your myenergi product to retry the connection.
DHCP Router Password Limits / Warnings
  • All myenergi products accept Wi-Fi passwords up to 32 bytes.

  • One byte equals one basic letter or number. Emojis, accented letters, and some symbols use more than one byte.

    What you will see

  • GLO shows a message if the password exceeds 32 bytes.

  • zappi, eddi, libbi, and harvi do not show this reason. They will fail to join the network.

    How to fix

  • Check the home Wi-Fi password length and characters.
  • Remove emojis, accented letters, and uncommon symbols.
  • Keep the password to 32 characters or fewer.

  • Try pairing again.

    Installer notes

  • If pairing fails and the password includes emojis, accented letters, or long phrases, shorten or simplify it, then retry.

  • If the password is over 32 bytes, ask the customer to update it to meet the limit and reconnect their devices.

    Why this exists

  • Current firmware enforces a 32-byte Wi-Fi password limit across all products.
  • We are reviewing this for a future firmware update. No timeline yet.

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