In this article:
These instructions apply to the zappi v2.0
(The zappi will have a serial number starting with a "1")
Step 1 - Download the new device firmware
The first step is to download the device firmware images to the hub so that they can then be transferred to your zappi or eddi. - Note if you have a libbi. You cannot use HUB and must use the virtual hub within libbi.
Unplug the power to the hub
Press and hold the download button
Plug the power back in again while continuing to hold the download button
Keep holding the button down until the power light turns yellow, then release the download button
The power light should now change to green and the “server” LED should now turn white for up to a minute (although this may take a lot longer if the server is heavily loaded – please be patient).
Press the Download button down briefly until the download light turns white,
- Once the white light goes out, we have now downloaded all software to your hub ready to install on devices.
When the firmware on the hub has been updated the server light will return to blue or green.
Step 2 - Install the new device firmware
- Select the menu "Other Settings / Device Settings - Download Firmware"
- Zappi will download the latest firmware and then reboot.
NOTE- Some older firmware does not have the above setting, additional steps are required to complete the upgrade.
- Select the menu "Other / Device Settings - Advanced - XXXX - System - Download Firmware
After the update is complete please check the following setting is correct:
After the update this setting may be set to zero - this will cause zappi to display "Charge Delayed" or "Waiting for Surplus" when you try to charge your EV. Changing the setting to 30 seconds will resolve this issue.
Thank you for reading this help centre page and taking an interest in the myenergi product range.
If you have any further issues or wish to speak with us directly please see below methods.
(+44) 333 240 5565
Monday-Friday 9 am - 5 pm