myenergi
Warning triangles
Fix the yellow triangles
Yellow warning triangles in the myenergi app mean the server is not receiving up-to-date data from one or more of your devices. Most often, the cause is a Wi-Fi connection problem. Answer one question. We take you through the checks one step at a time.
Most often a Wi-Fi issueThe app is not the causeReinstalling will not fix it
Fix a problem
Find what you see
Open the problem. Try each fix in order.
Who helps. Router or signal problems: contact your broadband provider. Device or app problems: contact myenergi.
Fixes did not work? Contact us and tell us which devices show triangles.
Contact us
Still seeing triangles?
Complete the checks first. Then send us the details below. We do not have access to your router settings or broadband service.
Router or signal problem
Contact your broadband provider or network administrator. They help with router settings, Wi-Fi signal strength and turning on a 2.4GHz network.
Send us these details
- Which devices show a triangle
- Whether the triangles show overnight only or all day
- Whether you changed internet provider or router recently
- Which device is your vHub, and what Internet > Wi-Fi > Status shows on it
- Whether the date and time are right on every myenergi device and on your phone
- Your Wi-Fi signal reading (RSSI) in dBm
- Whether every device is paired to your master (primary) and your vHub
- The server light colour on your hub, if you have one
- The firmware version on the device
myenergi Customer CareWarning triangles guide