Troubleshooting
Resolving Yellow Warning Triangles in the myenergi App
Yellow warning triangles in the myenergi app mean the server is not receiving up-to-date data from one or more of you...
Providing Feedback on myenergi Products
At myenergi, we value your feedback and continuously strive to improve our products based on customer suggestions. Yo...
Providing Feedback on myenergi Products
At myenergi, we value your feedback and continuously strive to improve our products based on customer suggestions. Yo...
App Crashing / Losing Location - Multiple Products
This can happen that you have multiple vHubs enabled, which will cause stability problems and make our mobile app cra...
My App Keeps Crashing When More Than One Device Connected.
If you find your app keeps crashing, and you have more than one myenergi product, this could be down to that you have...
My "Boost mode" is manual, but Boost timer still went ahead?
We have seen an increase in customers incorrectly interpreting the boost menu on zappi. Until a redesign is complete ...
I can't login or register products to the myenergi app
Each hub/vHub can only be associated with a single account and can be roughly thought of as the account which "owns" ...
I can't add my device into myaccount
The problem
Although they all appear in the account, when a customer looks on the "My Products" not all the devices a...
DC/Hybrid PV not showing on device display but does on app?
We frequently receive inquiries regarding why customers are unable to see the power flows from their inverter display...
Registering - Invalid Credentials
In this article:
Overview
Registering with the wrong serial number
Setting up a new phone
Overview
If you receive ...
History not logging within app or myaccount.
If the graphs in the app or online account are empty, the clock on your myenergi device may be incorrect.
How to fix
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