Yellow warning triangles in the myenergi app mean the server is not receiving up-to-date data from one or more of your devices.
This looks worrying but is usually easy to fix without contacting support. The sections below explain why this happens and what to do next.
Important
This issue is not caused by the app itself. Removing and reinstalling the app will not fix it.
Expand each section below to view the relevant checks and fixes.
The triangles appear when your devices cannot send data to the myenergi servers. This is usually caused by a network or connectivity issue.
Once the connection is restored, devices automatically resend any stored data. If the outage was long, this process can take several days.
If you changed your internet provider, your router was likely replaced. This creates a new Wi-Fi network.
Your devices must be updated with the new Wi-Fi details.
Wi-Fi password access
If you do not know the device Wi-Fi password, support cannot retrieve it. You must perform a Wi-Fi reset and pair the device again.
If your home internet drops, devices lose server access.
- Check other Wi-Fi devices in your home
- Wait for your internet service to restore
- Restart device Wi-Fi if it does not reconnect
Follow the Wi-Fi restart steps in the relevant device guide if needed.
If you use a standalone hub connected to your router, confirm it is powered and connected by Ethernet.
| Server light | Meaning |
|---|---|
| No light | No IP address. Check router or Ethernet cable. |
| Red | Internet not reaching the server. |
| Blue | Connected, but devices not registered. |
| Green | Working as expected. |
If the hub is far from your zappi or eddi, move it closer or change your Wi-Fi channel to reduce interference.
Devices installed in garages or external locations often suffer from weak Wi-Fi signal.
What to do
Improve coverage using Wi-Fi extenders or mesh systems. You can also check signal strength directly on the device screen.
A reboot often restores connectivity if settings are correct.
- zappi: Stop charging, press menu once, then hold menu to reboot. If needed, isolate power for 30 seconds.
- eddi: Use the rocker switch underneath the unit.
- libbi: Turn off at the spur fuse, wait, then restore power.
Older firmware versions can affect connectivity.
Firmware below version 5 should be updated.
Check your firmware
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