Factory Reset and Set Up – zappi v2.1
Follow this guide and video to factory reset your zappi v2.1 and complete the set-up process again. A factory reset can help resolve persistent issues, but it will remove your personalised settings.
Please make a note of your current settings before proceeding. A factory reset removes personalised settings, such as charge schedules and ECO settings. You will need to reapply these once the reset is complete.
Before performing a factory reset
A factory reset returns your zappi to its factory settings. It may be useful when troubleshooting persistent problems or when you need to start the configuration process again.
Record your settings
Make a note of your existing configuration before resetting. This includes your charging preferences, schedules and ECO settings.
Allow time for set-up
After the reset, you will need to complete the installation wizard and configure your zappi again.
Watch the factory reset and set-up video
The video below takes you through the factory reset process and setting up your zappi again.
How to factory reset your zappi
Use the controls on the zappi to access the factory reset option. The menu names below are for the relevant older firmware versions covered by this article.
Open the menu
On the zappi, open the menu and navigate to Other Settings.
Open Advanced settings
Select Advanced and enter your password when prompted. The default password is 0000, unless it has previously been changed.
Find the reset option
Navigate to System, then select Restore Settings.
Select Clear All
Choose Clear All to begin the factory reset process.
Confirm the reset
When prompted to confirm, select Yes and press the appropriate confirmation button. The zappi will reset and restart.
The reset removes your personalised settings. Make sure you have recorded the information you need before confirming the reset.
Complete the installation wizard
Once zappi has restarted, follow the on-screen installation wizard to configure the device again.
Follow the on-screen instructions
Work through the installation wizard and enter the information requested by your zappi.
Enter your installation details
Complete the relevant installation information, including your location and installation date.
Complete the compliance information
For installations in the UK, complete the applicable CLS scheme information when prompted.
Reconnect to the internet
Make sure zappi is connected to your network using Ethernet or Wi-Fi, as applicable. A working internet connection allows the device to communicate with myenergi services.
Check your zappi configuration
Once the installation wizard is complete, check the device and restore your preferred settings.
Post-reset checklist
- Confirm that zappi has completed its start-up process.
- Check that the device has an internet connection.
- Reapply your previous charge schedules and ECO settings.
- Review your charging preferences and other personalised settings.
- Check that zappi is operating as expected.
If you have completed the reset and set-up process but are still experiencing issues, please contact our Support Team and provide details of the problem.
Contact Support