Here’s a detailed guide on what installers need to know about maintenance work, fault handling, and warranty replacements for myenergi products. Tap onto the drop-down that suits your needs:
We need to confirm whether your installer is an authorised myenergi subcontractor. If so, we can schedule a visit with them. If not, we can guide them on becoming a subcontractor. In the meantime, one of our authorised engineers will attend to the issue. This is not a reflection on your installer's work, but a legal requirement for warranty work.
Warranty replacements must be sent directly to the customer as they own the product warranty. You can arrange to install the replacement once your customer receives it.
- You're an authorised subcontractor: Great! We'll process this and arrange a visit with our field service department. Please provide your customer's information for us to ship the required parts.
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You're not an authorised subcontractor: We can't authorise you for warranty work. If you're interested in becoming a subcontractor, let us know. Here are your options:
- Provide us with your customer's details, and we'll contact them to arrange a replacement and visit.
- You can do the warranty work yourself, but we won't authorise payment for this visit. We still need customer information to ship the replacement.
Please call our Tech Support first for troubleshooting. If the product is faulty, they will issue you a ticket reference. Take this to your point of purchase to get a replacement, enabling you to complete the installation for your customer.
Conclusion
For smooth operations and compliance with warranty requirements, it is crucial to determine the authorisation status of installers and follow the outlined procedures for maintenance and fault handling. These guidelines ensure that all work is carried out legally and efficiently, maintaining high standards of service for myenergi customers.