If you need help with your myenergi product, start with the option that best matches your issue. This helps us get the right information first time and reduces delays.
Check current GB support demand
For Great Britain callers, we now show current call wait times and call volume. This gives you clearer information before you contact us and helps you choose the best way to get support.
We have added this to be open about current demand and the changes we are making to improve support.
Choose the best contact route
| Contact route | Best for | What happens next |
|---|---|---|
| AI Assistant | Quick answers and guided troubleshooting | You get step-by-step help. If needed, the AI Assistant guides you to raise a support ticket. |
| Webform | Faults, account issues, photos, screenshots, data logs, or detailed support requests | Our team receives the details needed to review your issue and respond. |
| Phone support | Urgent product faults or issues that need direct discussion | An agent will review your issue. You may still be asked to send photos, logs, or extra details by email. |
1. AI Assistant
Start with our AI Assistant for quick answers and guided troubleshooting.
- Available 24 hours a day.
- Resolves over 70% of queries without human support.
- Gives step-by-step help for common issues.
- Guides you to raise a ticket if further support is needed.
Why start here?
The AI Assistant is often the fastest way to get an answer. It also helps collect the right information if your issue needs to be passed to the support team.
2. Webform
The webform is the best option when your issue needs investigation. It helps you give us the details we need from the start.
- Add your product type and serial number.
- Explain the issue clearly.
- Tell us what troubleshooting you have already completed.
- Attach photos, screenshots, or data logs where relevant.
- Keep all updates and responses in one place.
Help us resolve your issue faster
Clear details reduce back-and-forth. This helps our team diagnose your issue faster and gives you a better support experience.
3. Phone Support
Phone support is available for the regions below. If possible, raise a ticket first using the webform. This gives us your details before you call and helps us support you more quickly.
- Great Britain: 0333 300 1303
- Northern Ireland: 028 204 40606
- Republic of Ireland: 01 200 3003
- Australia: 1300 743 443
- Netherlands, Belgium, Luxembourg: (+31) 085 400 55 22
- Germany: 0221 84644 555
Great Britain callers
If you are calling from Great Britain, check our live support demand page before calling. It shows current call wait times and the number of calls waiting.
This page is for Great Britain support only.
Before you contact us
Before contacting support, please check the following:
- Search the Help Centre for your issue.
- Check your product is connected to the internet.
- Check your firmware is up to date.
- Have your product serial number ready.
- Take photos or screenshots if they help explain the issue.
How we prioritise support
We work through customer queries using a triage process. Product faults are prioritised over general advice requests. This helps us focus first on customers whose product is not working as expected.
We are continuing to improve how we manage support demand. Showing current GB call demand is part of this work. It gives you better information before you contact us and helps us stay transparent about the changes we are making.