Policies
Help us improve your support experience
We know our support service has not always been at the level you expect from us.We are taking clear action to change ...
GB Support availability and current demand
We are currently receiving a high volume of calls. This means phone wait times may be longer than usual.The dashboard...
End of Support for Mobile Applications Policy
Mobile Application Update and Compatibility Information
At myenergi, we are committed to providing our customers w...
How to Reach Our Support Team
If you need help with your myenergi product, start with the option that best matches your issue. This helps us get th...
Data collection & Storage
Why does my hub transmit consumption data to the myenergi server?
myenergi products are designed to help customers u...
Product Support Policy
At myenergi we design products with long-term use in mind. Our devices support firmware updates when connected to ...
Security and Vulnerabilities
Background
At myenergi we care about ensuring our products are safe and secure whilst they operate in your home. Y...