At myenergi, we strive to make the warranty process as seamless and straightforward as possible for our customers. One of the ways we achieve this is by automating the activation of your product's warranty once it connects to our server. This means that you are not required to provide any evidence of the installation or purchase to activate your warranty.
Automatic Warranty Activation
When a myenergi product, such as a zappi, eddi, or any other device, is installed and connected to the myenergi server, the warranty is automatically activated. The warranty data is tied to the account under which the product is registered, ensuring a quick and hassle-free process. You do not need to send us proof of installation or a purchase invoice to trigger the warranty, as the system takes care of this for you.
Warranty Duration
The warranty for myenergi products typically lasts for three years from the date of purchase or installation. However, due to the automated nature of the warranty activation, the date displayed on your myaccount may not always accurately reflect this. The myaccount system will show the warranty start date based on when the product first connected to the server, which may differ slightly from your actual purchase or installation date.
Correcting Warranty Information
If you would prefer for your myaccount to display the correct purchase or installation date, we are more than happy to adjust this for you. In this case, you will need to provide evidence of your purchase or installation, such as an invoice or receipt. Once received, our team can manually update the date in the system to ensure your warranty period is accurately reflected in your myaccount.
Summary
- No need for evidence to activate the warranty: Once the product connects to our server, the warranty is automatically activated in your account's name.
- Three-year warranty period: The warranty typically lasts three years from the date of purchase or installation, but the myaccount may not always reflect the precise date.
- Option to update warranty details: If you wish to have the correct purchase or installation date displayed in your myaccount, you can provide us with the necessary documentation, and we will update it for you.
At myenergi, we are committed to offering a simple and efficient warranty process, ensuring you have peace of mind with your purchase. Should you have any further questions regarding your warranty or account, please don't hesitate to get in touch with our support team.