myenergi
Power cut fix
Fix your zappi after a power cut
A power cut sometimes leaves a zappi 2.1 with a slow charge rate, limited to 1.4kW, or extra 0s on the display. Fix it in five steps. Then stop it happening again with a full factory reset.
zappi 2.1 onlyPairs your other devices back inCharge rate limited to 1.4kWExtra 0s on the display
Contact us
Still not right?
Complete every step first. Then send us the details below.
Send us these details
- What the zappi display shows, for example extra 0s
- The charge rate you see, for example 1.4kW
- Which steps you completed
- Whether you own other myenergi devices
- The firmware version, on Menu > Information > Page 1
myenergi Customer Carezappi 2.1 power cut guide