How to Remove or Delete a Device From Your myenergi Account
If you have replaced a myenergi device or sold it, the old device may continue to appear in your myenergi account and app. This can cause incorrect readings or warning triangles indicating that data may be out of date or missing.
Before removing a device, check whether it is marked as offline or active in Manage Devices. The result is different depending on its status.
Check the device status
When you open Manage Devices in myaccount, you can see which devices are active and which are offline.
Device can be removed from both places
If the device is offline when you delete it, it will be removed from your myaccount device list and the myenergi app.
Device may remain visible in the app
If the device is still active when you delete it, it will be removed from the myaccount list but will still appear in the app.
Removing a device from your myenergi account and app
Follow these steps to remove an old device from your account. You will need to log in to myenergi myaccount using your usual account details.
Log in to myenergi myaccount
Visit myaccount.myenergi.com and log in using your myenergi account details.
Once logged in, you should see your dashboard. If you do not see the dashboard, click My Dashboard at the top of the menu bar on the left-hand side.
Open Manage Devices
From your dashboard, click Manage Devices to view the details of all devices registered to your account.
Find the device you want to remove
Locate the device you want to delete and check its status. The list shows which devices are active and which are offline.
Make sure you select a device that is offline.
Click the bin icon
Click the bin icon next to the device you want to delete.
Confirm that you want to remove the device
You will be asked to confirm that you want to remove the product. Double-check that the device is offline.
If you are sure you have selected the correct device, click Yes, I am sure.
Check that the device has been removed
If the device was offline, it will be removed from the device list in myaccount and from the myenergi app.
If the device was still active when deleted, it will be removed from the list in myaccount but will still appear in the app. This is why it is important to check the device status before confirming deletion.
Restoring a device that was deleted by mistake
If you accidentally delete a device that is still active, you can add it back into your myenergi account by following the steps below.
Open Manage Devices
Log in to myenergi myaccount and, from the dashboard, click Manage Devices.
Select Add another device
From the Manage Devices screen, select Add another device.
Choose the registration option
Select the option to Register another product that is not connected to the internet.
Select the correct product
Choose the correct product from the available options and enter its serial number.
Check that the device has been added
If the serial number is correct, the device will be added back into the list in myaccount.
Where can I find my device serial number?
If you need help locating your product serial number, follow our guide below.
Quick summary
Before removing a device
- Log in to myenergi myaccount.
- Open Manage Devices.
- Check whether the device is active or offline.
- Select the offline device you want to remove.
- Click the bin icon and confirm by selecting Yes, I am sure.
- Remember that an active device may still appear in the app after deletion.
If you delete a device by mistake
- Open Manage Devices.
- Select Add another device.
- Choose Register another product that is not connected to the internet.
- Select the correct product and enter its serial number.
- Check that the device appears again in your myaccount list.
Still need help?
If you are unable to remove or restore a device, or you are experiencing problems with your myenergi account, contact our Support Team.