How do I find my serial number and registration code?

The first time you add your system to the myenergi app or the online account, you will be asked to enter:

• the Serial number 
• the Registration code

Where do I find the Registration Code?

The Registration Code is found on Page 2 of the INFORMATION menu.

What if my device has been registered before?

If your device has previously been registered (e.g. you bought it second-hand), or you don't know any of the previous login details, please contact the myenergi technical support team for the region you are in with evidence of your purchase so we can confirm the device now belongs to you. 

You should also contact us if you have changed your phone and are having problems setting up the app / registering your myenergi devices in the app on the new phone.

Can I add someone else's hub to my app?

If this is not your hub, please ask the owner to share it with you (please see article on sharing here)

Below is a short troubleshooter that goes over the main reasons for the registration code not showing. 

vhub is not turned on

On your vhub device, go to the menu>other settings>advance>xxxx>Linked Devices menu. Check that Set vhub is ticked.

hub is not paired with the eddi or the zappi.

Check the "Menu>Linked Devices Info" menu to check that the hub is listed. If not, then you need to pair the hub to the zappi / eddi.

The example to the above is of a device with no hub connected. 

hub is paired but not connected to myenergi server

The hub is paired, but it's not connected to the internet. Check that the server light on the hub is blue. If it's red or not lit then make sure your hub is connected to your router, the power light on the hub is green and you have an internet connection. If it's green then the hub is already registered

vhub is turned on but not connecting. 

Eensure your device is connected to the internet. If you need to connect see our article here: Setting up WiFi & Resetting WiFi Configuration