Veelgestelde Vragen
How to pair devices
Overview
When setting up an eco-system using myenergi devices, it is essential to pair them correctly. The current...
Reconnecting Your myenergi Device After Changing Wi-Fi Provider
When you switch your Wi-Fi provider or replace your router, your myenergi product will no longer be connected to the ...
Supported Time Zones for myenergi Products
To ensure the optimal performance of your myenergi devices, selecting the correct time zone is critical. Below is a d...
Where can I install a libbi?
When choosing to install the Libbi battery and inverter, it's essential to follow these detailed installation guideli...
Safely Powering Down and Rebooting Your Libbi Battery System
If advised by myenergi Tech Support or indicated by a fault code instruction, follow the steps below to safely pow...
How do I choose to charge from grid?
The myenergi app allows you to control and monitor your myenergi devices, in real-time, from anywhere in the world...
Independent vs Parallel PV connections
Overview:
In simple terms, MPPT (Maximum Power Point Tracking) mode determines how the solar panels connected to a de...
Will libbi be capable of VPP or DSR (flexibility) facilities?
VPP and flexibility services will not be available on libbi from day one. However, we will update myenergi customers...
How does libbi integrate with the rest of the myenergi eco-system?
The libbi controller allows seamless integration with the rest of the myenergi eco-system. The libbi allows users to...
My vehicle has V2L capabilities, would zappi and libbi be compatible?
Unfortunately, we haven't been able to test this so we can't confirm this.
zappi doesn't support V2L so would definit...
Why is the advertised capacity and the usable capacity different?
That’s the same for any battery, even your EV battery. The battery can never be allowed to go completely flat so must...
What is the libbi battery made from?
libbi is a Lithium Iron Phosphate (LFP/LiFePO4) battery.
Can I fit only libbi batteries to an existing inverter?
The libbi system can only be bought in its entirety; that includes the inverter, battery module(s) and controller.
Can I install more than 1 libbi on a single phase supply?
Yes, two libbi’s can be installed on a single-phase supply and will work in harmony with one another due to the myene...
Does the libbi work in conjunction with solar optimisers?
We're testing this feature at the moment, and more information will be available soon.
Is libbi 3-phase compatible?
Alternatively, we will be launching a 3-phase version in due course, so watch this space!
Why does libbi only provide back-up power to a dedicated circuit, and not the whole house?
In order to offer full-home back-up in a black-out (power cut) situation, the property needs to be isolated from the ...
Which countries will libbi be available to buy in?
Initially, libbi will be available to buy in the UK and Ireland. We are working with the other countries we operate i...