In this article:
Only Applicable to zappi 2.1 Charge Point (zappis with ‘H’ in their Model Number)
It has come to our attention that there have been multiple instances of overheating around the supply terminals due to incorrect installation of certain equipment or devices.
This is a serious issue that poses a risk of damage to the equipment and user experience.
To prevent any further incidents and ensure the equipment is safe, we strongly advise all the concerned parties to carefully read and follow the installation guidelines provided in the accompanying article.
The article contains detailed instructions on the correct method of installation, which will help mitigate the risk of overheating and ensure the reliable and efficient functioning of the equipment.
We urge everyone to take this matter seriously and make sure that the installation is done correctly to avoid any potential hazards.
There are three main causes of the terminal burnout, these are:
- Conductor cable being inserted into the wrong holes (cable release holes)
- Conductor cable being inserted too far
- Not using a ferrule at all when installing with fine or superfine stranded wire
Example incorrect installs
Correct Method of Installation
1. Strip length of cable
2. ONLY for stranded, flexible, fine or super fine cable
Insert cable into ferrule and crimp prior to insertion. Ensure the ferrule barrel is 18mm in length.
3. Insert cable
Insert cable into the respective L, N, E conductor entry holes of the terminal. No undue force is necessary so don’t push further than it is willing to go.
Do NOT push anything, including tools and cables, into the release lever hole.
If in doubt?
There is a yellow label inside the zappi, placed directly underneath the supply terminal which you can refer to, if required.
There are also photograph examples, for reference, in the Quick Install Guide which comes in the box.
Do NOT push anything, including tools, into the release lever hole
This is to be used ONLY to release a cable upon an uninstall!
Do NOT use EXCESSIVE force to insert the cable further than it wants to go
Simply, push in the cable, by hand and let go. There will be some amount of force , however excessive force will insert the cable too far.
Make sure that the metal spring terminal is only pressing on the exposed end of the wire, or the metal part of the ferrule, if used, and not onto insulation of the wire, or the plastic part of the ferrule.
Below are examples of correctly inserted stranded wire and ferrules. The insulated plastic around the ferrule should be inserted no more than that shown in the examples.
Once inserted, carry out a tug test of all conductors to ensure they have been clamped in the terminal sufficiently.
Do NOT insert any cables into the release lever holes
The bottom row of circular holes is for conductor entry. The top square holes are release levers only.
Incorrectly installed zappi Charge Points will void the Warranty of the product. Our warranty policy is viewable here.
Thank you for reading this help centre page and taking an interest in the myenergi product range.
If you have any further issues or wish to speak with us directly please see below methods.
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