Connection issues can be one of the hardest topics to troubleshoot. Here's some handy guidance on how you can troubleshoot a connection problem to an OCPP service on zappi.
Must support IPV4, and IPV6 is currently unsupported
Please use this checklist:
- Please check your charge point is online in your myenergi myaccount. You should see the words 'Active' next to the zappi on the my products page
- Try rebooting the charge point. You can do this by pressing the menu icon on zappi and holding then holding down the menu button down until the charge point restarts
- The ChargeBoxID matches what you’ve entered into the platform you’ve chosen (Sometimes this will be referred to as an EVSE ID)
- The username and ChargeBoxID match
- If you were provided with an authorization key, please check it matches what the provider gave you and there is no whitespace (particularly at the end, if you’ve copied and pasted)
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Go to the OCPP settings and check:
- The URI matches what was given by your platform provider
- The URI ends with a forwards slash (/)
- If you have chosen the Other / Manual setup option and you’re using a Secure WebSocket Connection (starting WSS://) ask your provider if they have an unsecured WebSocket URI (starting WS://).
Whilst we don’t recommend using this for ongoing use, it can help us understand if there is a problem establishing a secure connection with the provider you have chosen.