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Troubleshooting a Blank Display and Power-On Indicator on the eddi

Introduction:
If the display on your eddi is blank and the power-on (green) indicator is not illuminated, it indicates that there is an issue preventing the unit from receiving power. This article will guide you through the steps to identify the cause and resolve the issue.

Symptom:

The display remains blank, and the power-on (green) indicator does not illuminate when you power on the eddi.

Possible Causes:

  1. Bypass Switch in the Off Position:
    The eddi is equipped with a bypass switch located at the bottom of the unit. If this switch is set to the off position, the unit will not power up, causing the display and indicator light to remain inactive.

  2. No Power Supplied to the Unit:
    A lack of power reaching the unit is another common cause. This could be due to issues with the electrical supply or incorrect wiring connections.

Step-by-Step Solution:

1. Check the Bypass Switch:
The bypass switch is crucial for ensuring the eddi receives power. If it is set to the off position, the unit will not function properly. To resolve this:

  • Locate the bypass switch at the bottom of the eddi.
  • Ensure that the switch is set to the ON position. If it is in the off position, switch it to ON.

2. Verify the Power Supply Voltage:
If the bypass switch is correctly set to ON and the issue persists, you will need to check whether the eddi is receiving the correct power supply:

  • Use a multimeter to measure the voltage at the supply screw terminals on the eddi.
  • The voltage should fall within the range of 207-253V AC. If the voltage is outside this range, there may be an issue with the power supply, which might require attention from an electrician.

Additional Troubleshooting Tips:

  • Inspect for Loose Wiring:
    Check that all wiring connections, especially at the supply terminals, are secure and properly connected. Loose or disconnected wires can cause the unit to fail to power on.

  • Perform a Power Cycle:
    Sometimes, a power cycle can resolve minor glitches. To do this:

    • Turn off the power to the eddi.
    • Wait for a few seconds, then turn the power back on and check if the issue is resolved.

  • Consult the Manual or Contact Support:
    If the display remains blank and the power-on indicator is still not lit, Contact myenergi’s technical support team for assistance.

Conclusion:

A blank display and unlit power-on indicator on the eddi are commonly caused by either the bypass switch being in the off position or a lack of power supply. By following the steps outlined above, you should be able to resolve the issue and restore normal operation. If the problem continues, please reach out to myenergi’s support team for further assistance.