Fixing Problems
Do I need to fit a grid CT Clamp?
Watch this short video which explains how the grid CT clamp works and why it’s required across the myenergi ecosystem...
Providing Feedback on myenergi Products
At myenergi, we value your feedback and continuously strive to improve our products based on customer suggestions. Yo...
Understanding the myenergi Ecosystem Devices Limit
The myenergi ecosystem is designed to provide seamless integration between your devices, ensuring efficient energy ma...
Reconnecting Your myenergi Device After Changing Wi-Fi Provider
When you switch your Wi-Fi provider or replace your router, your myenergi product will no longer be connected to the ...
App data not logging correct after firmware update? (eddi v1)
This guide provides guidance for users with the eddi V1 (distinguished by a single antenna) who are updating from...
How to Factory Reset eddi
This guide will take you through the steps required to perform a factory reset on your eddi, which can be useful in t...
The power diverted to the heater is less than expected
If your eddi is showing "Waiting for Surplus" and not using any surplus power, even though the export power is displa...
Troubleshooting Surplus Power Not Being Used Despite Correct Export Power Display on the eddi
If the display on your eddi continuously shows "Waiting for Surplus" while the export power is displayed correctly, b...
Troubleshooting Surplus Power Not Being Used on the eddi
Introduction:If the display on your eddi constantly shows "Waiting for Surplus" and the export power is reading a...
Troubleshooting Blank Display and Power-On Indicator on the eddi with Heater 1 Indicator Lit
If you notice that the display on your eddi is blank, the power-on (green) indicator is not illuminated, and the Heat...
Troubleshooting a Blank Display and Power-On Indicator on the eddi
Introduction:If the display on your eddi is blank and the power-on (green) indicator is not illuminated, it indicates...
Water Cold but Max Temp Reached and the heater output indicator (blue) is lit
When you encounter an issue where the heater is not producing hot water, yet the display shows “Max Temp Reached” and...