Troubleshooting Blank Display and Power-On Indicator on the eddi with Heater 1 Indicator Lit

If you notice that the display on your eddi is blank, the power-on (green) indicator is not illuminated, and the Heater 1 indicator (blue) is lit, it could indicate that the unit is in bypass mode. This article will help you understand the cause of this behaviour and guide you through the solution to restore normal operation.

Symptom

  • The display on the eddi is blank.
  • The power-on indicator (green) is not illuminated.
  • The Heater 1 indicator (blue) is lit.

Cause

The unit is in bypass mode. When the eddi is in bypass mode, the system temporarily disables its normal functionality, and the green power-on indicator will not light up. However, certain indicators such as the Heater 1 indicator may still be active, as the unit continues to supply power to the heating system in this mode.

Solution

To resolve this issue and return the eddi to its normal operational state, follow these steps:

  1. Locate the Rocker Switch:
    The Rocker switch is located at the bottom of the eddi. This switch controls whether the unit is in bypass mode or active mode.

  2. Switch the Rocker Switch to the ON Position:

    • Ensure the bypass switch is in the ON position. When this switch is in the off position, the unit is isolated, causing the display to be blank and the power-on indicator not to light up.
    • By switching the bypass switch to the ON position, you will exit bypass mode, and the unit will return to its normal operation, activating the display and the power-on indicator.

Additional Troubleshooting Tips

  • Confirm Normal Operation After Switching to ON:
    After switching the Rocker switch to the ON position, check if the power-on indicator (green) illuminates and the display comes on. If these indicators remain inactive, continue with the steps outlined in the previous troubleshooting guide, including verifying the power supply voltage.

  • Check for Faulty Rocker Switch:
    If the unit does not respond to switching the Rocker switch to the ON position, it may indicate a fault with the switch itself. Inspect the switch for any physical damage or signs of wear. If the switch appears faulty, contact myenergi’s technical support for assistance.

  • Perform a Power Cycle:
    If the issue persists, perform a power cycle to reset the eddi. Turn off the unit, wait for a few seconds, then turn it back on. This can sometimes help clear minor issues caused by temporary system glitches.

  • Inspect Other Indicators and Wiring:
    If the issue is still unresolved, ensure that all wiring connections are secure and check for any unusual behaviour from other indicators on the unit.

Conclusion

If your eddi’s display is blank, the power-on indicator (green) is not lit, and the Heater 1 indicator (blue) is active, the most likely cause is that the unit is in bypass mode. By switching the bypass switch to the ON position, the unit should return to normal operation, and the power-on indicator and display should light up as expected. If the problem persists, contact myenergi Support for further assistance.

 

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